Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Huda Mehamed

Summary

PROFESSIONAL SUMMARY:

Dedicated professional with over two years of experience supporting refugees in Egypt. Proficient in English, Arabic, and Tigray languages. Well-versed in newcomer settlement and integration processes, government policies, and citizenship/immigration procedures. Skilled at working with diverse cultural backgrounds and maintaining confidentiality. Strong team player with exceptional customer service, organizational, time management, and problem-solving abilities. Proficient in MS Office applications.

Overview

16
years of professional experience

Work History

StARS(NGO)

Social Caseworker
03.2020 - 03.2022

Job overview

  • Observed and monitored client behavior and responses to treatment.
  • Performed discharge planning, placement monitoring, and crisis intervention.
  • Displayed sensitivity to the cultural and linguistic needs of the clients and families served.
  • Observed and monitored client behavior and responses to treatment.
  • Maintained high level of client confidentiality, following strict guidelines, and recommendations.
  • Created treatment or service plan meeting each client's individualized needs.
  • Facilitated client support groups to provide resources and assistance.
  • Assessed needs of each client and recommended appropriate services and resources.
  • Monitored case progress for timely completion and compliance with applicable regulations.
  • Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
  • Monitored clients' progress to adjust treatment plans accordingly.
  • Evaluated clients' social, emotional and psychological needs to create treatment plans.
  • Assisted clients in developing and setting realistic goals to promote positive change.
  • Advocated for client rights and represented client interests at administrative hearings.

SEHHA LABORATORY

Medical Lab Technician
04.2016 - 01.2020

Job overview

  • Utilized sophisticated laboratory equipment to inspect specimens for bacteria, parasites and other microorganisms.
  • Prepared, processed, labeled and stored patient specimens and samples using standard techniques and equipment.
  • Followed proper guidelines for safe handling of blood, body fluids and hazardous chemicals.
  • Maintained sufficient inventory of laboratory supplies for daily operations.
  • Prepared reagents and solutions, making readily available during testing for convenience.
  • Performed routine maintenance and calibration of laboratory equipment to produce accurate results.
  • Performed comprehensive analysis of patient samples and generated detailed reports to inform medical staff of results.
  • Followed safety protocols to maintain safe and secure laboratory environment.
  • Prepared laboratory samples for analysis and performed data entry for accurate reporting.

Vodafone

Call Center Representative
01.2010 - 12.2015

Job overview

  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Educated customers on company systems, form completion, and access to services.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Responded to customer calls and emails to answer questions about products and services.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

NOBEL LABORATORY

Medical Lab Technician
07.2006 - 12.2009

Job overview

  • Utilized sophisticated laboratory equipment to inspect specimens for bacteria, parasites and other microorganisms.
  • Prepared, processed, labeled and stored patient specimens and samples using standard techniques and equipment.
  • Conducted compatibility tests to matching blood for transfusions.
  • Prepared blood smears and determined levels of normalcy.
  • Collected and analyzed blood and tissue samples to support diagnoses of medical conditions and treatment planning.
  • Prepared laboratory samples for analysis and performed data entry for accurate reporting.
  • Followed safety protocols to maintain safe and secure laboratory environment.

Education

St. Patrick Catholic Secondary School
London, ON

High School Diploma
06.2024

University Overview

The Health Technical Institute, Egypt.
Cairo, Egypt

High Diploma in Medical Laboratory Analysis from Medical Laboratory Science
06.2006

University Overview

AL Wehda High School
Abu Dhabi, United Arab Emirates

High School Diploma
1999

University Overview

Skills

  • Analytical Thinking
  • Multitasking
  • Data Management
  • Calm Under Pressure
  • Proficiency in Arabic; ability to communicate effectively in Tigray
  • Excellent Communication
  • Verbal Communication
  • Exceptional customer service and interpersonal skills
  • Excellent Microsoft Word and PowerPoint
  • Keep a friendly and professional attitude while following privacy rules strictly
  • Flexibility to work evenings or weekends if required
  • Skilled in collaborating with individuals and groups from various cultural backgrounds

Timeline

Social Caseworker
StARS(NGO)
03.2020 - 03.2022
Medical Lab Technician
SEHHA LABORATORY
04.2016 - 01.2020
Call Center Representative
Vodafone
01.2010 - 12.2015
Medical Lab Technician
NOBEL LABORATORY
07.2006 - 12.2009
St. Patrick Catholic Secondary School
High School Diploma
The Health Technical Institute, Egypt.
High Diploma in Medical Laboratory Analysis from Medical Laboratory Science
AL Wehda High School
High School Diploma

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Huda Mehamed