HUAYI BAO
Surrey,BC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Operations Manager
SHANGHAI RURAL COMMERCIAL BANK CO., LTD
03.2017 - 06.2022
- Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
- Supervised the tellers daily business operations to ensure compliance.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Built a strong sales team to achieve sales targets.
- Reviewed daily financial reports to keep information current and accurate.
- Presented performance reports to supervisors.
- Handled any emergencies that occurred in the branch.
Teller
SHANGHAI RURAL COMMERCIAL BANK CO., LTD
07.2011 - 03.2017
- Received and counted daily inventories of cash, drafts and checks
- Offered every customer exceptional service level by remaining friendly and professional during every transaction
- Adhered to financial services security and audit procedures
- Met sales goals by promoting bank products and services in customer interactions
- Performed transactional, operational and customer support tasks through knowledge of bank procedures and products
- Verified amounts and integrity of every check or funds transfer
- Balanced daily cash deposits and vault inventory with zero error rate.
Education
Bachelor of Economics -
SHANGHAI LIXIN UNIVERSITY OF ACCOUNTING AND FINANCE
06.2011
Skills
- Customer Service
- Microsoft Office Suite
- Data Entry
- Operations Management
- Retail Sales
- Mandarin
Languages
CHINESE(MANDARIN)
ENGLISH
Timeline
Operations Manager
SHANGHAI RURAL COMMERCIAL BANK CO., LTD
03.2017 - 06.2022
Teller
SHANGHAI RURAL COMMERCIAL BANK CO., LTD
07.2011 - 03.2017
Bachelor of Economics -
SHANGHAI LIXIN UNIVERSITY OF ACCOUNTING AND FINANCE