Summary
Overview
Work History
Education
Skills
Languages
Reference
Timeline
Generic

Hua Meng

Mississauga,ON

Summary

Talented restaurant supervisor adept at training employees, leading teams and serving customer needs. Motivated to creating a pleasant work environment and improving customer satisfaction. Ready for a new customer-facing role and an opportunity for a career with a growing team.

Overview

7
7
years of professional experience

Work History

Deli Supervisor

Skymark Deli
03.2020 - Current
  • Assisted customers with special orders for catering events or parties, providing recommendations based on specific needs or preferences.
  • Enhanced customer service by ensuring prompt and accurate order fulfillment.
  • Maintained clean and sanitary work environments, adhering to health department guidelines and best practices.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.

Bourbon Chicken

Dixie Mall
02.2018 - 10.2019
  • Improved customer satisfaction by consistently delivering high-quality dishes.
  • Collaborated with team members to ensure timely order completion and optimal workflow in kitchen.
  • Observed food safety, proper cleaning and good hygiene practices to prevent illnesses.
  • Prepared food items in compliance with recipes and portioning control guidelines.

Waitress

Sushi Yoyo
06.2017 - 01.2019
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe food by working closely with kitchen staff on alternatives.
  • Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
  • Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.

Education

High School Graduate
Shanghai

Skills

  • Customer Relations
  • Good Telephone Etiquette
  • Issue Resolution
  • Organization and Time Management
  • Order Processing
  • Order Verification

Languages

Chinese (Mandarin)
Native or Bilingual
English
Full Professional

Reference

Mr. Momcilo Pupavac - mopupavac@gmail.com - (647)270-5542

Worked with Mr. Pupavac for many catering events over the past three years.

Timeline

Deli Supervisor

Skymark Deli
03.2020 - Current

Bourbon Chicken

Dixie Mall
02.2018 - 10.2019

Waitress

Sushi Yoyo
06.2017 - 01.2019

High School Graduate

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Hua Meng