Andy Jiang
St. Catharines,ON
Summary
Experienced Application Engineer with a proven track record at Intel Shanghai, skilled in customer support and product troubleshooting. My expertise in supporting product development and mass production has consistently earned positive feedback. Known for adaptability and a strong team spirit, I am committed to project success and customer satisfaction.
My background centers on telecommunications access networks, including xDSL, xPON, Voice, and home switches.
Overview
20
20
years of professional experience
Work History
Consultant Engineer
Eetree Information Technology Limited
11.2022 - 09.2024
- Draft and craft scripts for promotional/educational video clips, based on customer demand. Lead the conference call with the team to finalize details of the final video presentation. Record audio/video clips for presentation.
Staff Application Engineer
Intel(Lantiq)(Infineon)
10.2007 - 12.2018
- Showcased the product portfolio to customers and promoted design-in opportunities for the company’s solutions.
- Assisted the customer R&D team in product development, ensuring the process stayed on track within a tight schedule.
- Provided on-site technical support in the customer’s lab to address field issues with their product, clarifying and identifying where the real problem was and resolving them directly or collaborating closely with the R&D team at headquarters for debugging and resolution.
Field Application Engineer
Centillium Communications, Inc.
09.2004 - 09.2007
- Supported hardware/system integration and implemented maintenance enhancements.
- Collaborated with sales teams to identify and secure new business opportunities, increasing overall company revenue.
- Reduced downtime for customers by providing swift on-site support during critical system malfunctions.
- Traveled to key account locations to train and provide technical direction for successful completion of product launches.
Education
Master of Science - Electronic Engineering
Beihang University
Beijing , China04-2002
Bachelor of Science - Electronic Engineering
Beihang University
Beijing China07-1996
Skills
- Customer Support
- Hardware troubleshooting
- Timeline Management
- Product sales support
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Excellent Communication
- Adaptability and Flexibility
Languages
English
Full Professional
Timeline
Consultant Engineer
Eetree Information Technology Limited
11.2022 - 09.2024
Staff Application Engineer
Intel(Lantiq)(Infineon)
10.2007 - 12.2018
Field Application Engineer
Centillium Communications, Inc.
09.2004 - 09.2007
Master of Science - Electronic Engineering
Beihang University
Bachelor of Science - Electronic Engineering
Beihang University
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