Hsuan-Yu Henry Chien
Toronto,ON
Summary
Results-driven sales professional with expertise in strategic planning and market analysis.
Proven ability to enhance customer engagement and implement effective solutions that drive growth. Dynamic sales representative with a strong background in problem solving and relationship management. Skilled at analyzing to refine products and services, in short- or long-term partnerships.
Overview
22
22
years of professional experience
2
2
Certifications
Work History
Sales Representative
Chuang's Company
Markham, Ontario
10.2025 - 01.2026
- Identified potential customers, vendors, and distributors to expand markets and recommended suitable products based on their needs.
- Collaborated on sales strategies and promotions while analyzing customer feedback to enhance product and service offerings.
- Investigated competitors' products, pricing, and sales techniques to inform strategic decision-making.
Kitchen Cook
Ajisen Ramen
Toronto, Ontario
09.2025 - 10.2025
- Cooked and prepared various ramen soup bases to meet customer demand in a fast-paced kitchen.
- Customized customer orders to align with specific preferences, enhancing dining experience.
- Ensured cleanliness and organization of cooking stations and equipment to uphold kitchen standards.
- Followed food safety guidelines to prevent contamination and ensure quality.
Senior Leader
Non Profit Organization
Taiwan, Taiwan
07.2017 - 06.2025
- Coached educators and taught students, resulting in enhanced learning outcomes.
- Provided guidance and support to youth and teens aged eight to eighteen.
- Collaborated with foundation to assist families in need, improving their access to resources. to assist underprivileged families.
- Planned and hosted events during winter and summer vacations.
- Prepared meals efficiently with limited resources for community members.
Operations Manager
Cathay Health Care
Taipei, Taiwan
11.2014 - 03.2017
- Operated restaurant, overseeing human resources and coaching supervisors to enhance team effectiveness.
- Implemented quality control measures to uphold service standards.
- Analyzed monthly income reports and presented findings to GM, informing strategic planning.
- Developed strategic marketing and pricing initiatives through team collaboration.
- Collaborated with culinary team, including pastry chef and head chef, to enhance menu offerings.
Store Manager
Eslite Co.
Taiwan, Taiwan
01.2014 - 08.2014
- Led team in developing new product offerings for Bistro, enhancing customer engagement.
- Managed HR functions, including hiring, interviewing, and performance evaluations to enhance team performance.
- Facilitated monthly staff meetings to address customer satisfaction and identify operational improvements.
- Analyzed market trends to guide brand positioning and promotional strategies.
- Oversaw budget allocation for marketing campaigns to maximize resource effectiveness.
- Conducted market analysis to refine business strategy, including menu and pricing adjustments.
- Initiated cross-industry collaborations to expand market reach and drive innovation.
Pastry Chef
Wood Wind Pastry
Tainan, Taiwan
03.2007 - 08.2013
- Crafted pastries, desserts, and baked goods to enhance customer satisfaction and loyalty.
- Designed and priced brunch and dinner menus, ensuring appealing presentations.
- Oversaw store operations, ensuring efficient workflows and adherence to high quality standards.
- Formulated marketing strategies that boosted brand visibility and attracted new customers.
- Advocated for a strong company culture to boost employee engagement and retention.
- Conducted hiring processes and performance evaluations in Human Resources.
Baker
T&T supermarket
Thornhill, Ontario
08.2004 - 04.2005
- Prepared and baked diverse breads, pastries, and desserts, ensuring adherence to quality standards and customer satisfaction.
- Collaborated with head baker to innovate new recipes and enhance existing ones, contributing to product variety and appeal.
- Followed recipes accurately, ensuring consistent taste and presentation of baked goods.
- Operated commercial mixers, ovens, and bakery equipment safely and efficiently.
- Maintained organized and clean work area, managing ingredient and equipment storage.
Line Cook
Red Lobster
Thornhill, Ontario
01.2004 - 07.2004
- Executed recipes and production schedules to ensure timely delivery of fresh products, supporting overall kitchen operations.
- Produced high-quality baked goods, including breads, pastries, and cakes, enhancing customer satisfaction and repeat business.
- Maintained clean, organized work area, ensuring compliance with food safety and sanitation guidelines to promote a safe kitchen environment.
Education
Certificate - Baking Pastry
George Brown College
Toronto08-2005
Certificate - Culinary
George Brown College
Toronto08-2005
High School Diploma -
Newtonbrook Secondary School
Toronto, ON06-2001
Some College (No Degree) - Hospitality Management
Centennial College
Scarborough, OntarioSkills
- Sales strategy development
- Market analysis
- Product knowledge
- Problem solving
- Relationship management
- Staff training
- CRM proficiency
- Negotiation strategies
- Event planning
- Influencing skills
Languages
Chinese (Mandarin)
Full Professional
Chinese (Cantonese)
Limited
Certification
Food Handler- Received 2025
Timeline
Sales Representative
Chuang's Company
10.2025 - 01.2026
Kitchen Cook
Ajisen Ramen
09.2025 - 10.2025
Senior Leader
Non Profit Organization
07.2017 - 06.2025
Operations Manager
Cathay Health Care
11.2014 - 03.2017
Store Manager
Eslite Co.
01.2014 - 08.2014
Pastry Chef
Wood Wind Pastry
03.2007 - 08.2013
Baker
T&T supermarket
08.2004 - 04.2005
Line Cook
Red Lobster
01.2004 - 07.2004
Certificate - Baking Pastry
George Brown College
Certificate - Culinary
George Brown College
High School Diploma -
Newtonbrook Secondary School
Some College (No Degree) - Hospitality Management
Centennial College