Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hsu Latt

Langford,BC

Summary

A dedicated, diligent and driven university graduate with majors in English, Information Technology and a Master’s degree in Communications. Possesses 3 years’ supervisory level experience and 2 and half years customer service experience contributing to business success and growth. Key strengths include strong communication skills, team building, and strategic planning.

Overview

8
8
years of professional experience

Work History

Customer Experience Associate

Walmart Store
10.2020 - 05.2023
  • Maintained proper product placement
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
  • Operated the cash register.
  • Delivered prompt service to prioritize customer needs.

Project Coordinator

Red Dot Network International
08.2015 - 08.2018


  • Managed technician team to solve technical errors of devices quickly, meeting customer and client expectations in a timely manner
  • Managed team budget
  • Compiled daily reports reflecting team productivity and individual’s performance, allowing for informed decision making by the CEO and Department Head
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments
  • Worked with marketing team to develop communication materials for external stakeholders
  • Tracked hours and expenses to keep project on task and within budgetary parameters.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.

Provincial Government Clerk

BC Government
05.2023 - Current
  • Provide quality clerical support through data entry, document management, email correspondence.
  • Provide verbal and written communication to service providers, families and social workers regarding program procedures and policies
  • Manage confidential correspondence to the clients of Autism Funding Program and tracked records to foster office efficiency
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff
  • Edit and proofread documents for accuracy and completeness
  • Send letters and mails out relating to government service provided to parents and service providers

Education

Master of Arts - Intercultural and International communication

Royal Roads University
Victoria, BC
2022

Bachelor of Science - Business IT

University of Greenwich
UK
05.2015

Bachelor of Arts - English

East Yangon University
Yangon, Myanmar
04.2015

Skills

  • Project Goals and Milestones
  • Technical proficiency shown by certificates of competency in communications learning
  • Microsoft Office Suite
  • Ability to manage multiple priorities and assignments effectively using strong planning
  • Organizational skills
  • Experienced in collecting and analysing data to generate reports and present findings
  • File and Database Management
  • Maintains good relationships with both internal and external stakeholders

Timeline

Provincial Government Clerk

BC Government
05.2023 - Current

Customer Experience Associate

Walmart Store
10.2020 - 05.2023

Project Coordinator

Red Dot Network International
08.2015 - 08.2018

Master of Arts - Intercultural and International communication

Royal Roads University

Bachelor of Science - Business IT

University of Greenwich

Bachelor of Arts - English

East Yangon University

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Hsu Latt