Pratima Katwal
Toronto,ON
Summary
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Reliable individual willing to handle various duties, including taking orders, cleaning workstations and monitoring cook times. Determined Restaurant Team Member with pleasant personality and desire to learn new tasks.
Overview
1
1
year of professional experience
Work History
Team Member
Starbucks
Toronto, ON
11.2023 - Current
- Take orders from guests with exceptional hospitality through friendly attitude, attentive behavior and strong product knowledge
- Collaborated with team members to maximize productivity and efficiency
- Managed incoming shipments by verifying accuracy of orders and organizing merchandise accordingly
- Greeted customers upon entering the store with friendly demeanor
- Maintain cleanliness of equipment each shift
- Maintains Speed of Service by working efficiently with a sense of urgency to fill orders and meet Guests needs
- Be able to learn how to operate various equipment, carry boxes up to 25lbs, working in cold environment as freezer/ fridge.
Customer Service Representative
Walmart
Toronto, ON
04.2023 - 12.2023
- Answered customer inquiries and provided accurate information regarding products and services
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
High School Diploma -
Radhika Secondary School
Nepal05-2022
BBA | Early Childhood Education -
Fanshawe College of Applied Arts And Technology
Skills
- Online Order Picking
- Store Opening and Closing
- Team Leadership
- Cleaning
- Organizing Work Stations
- Customer Service
- Team Management
- MS Word, Excel, and Outlook
- Microsoft Word
- Risk Management
- Data Entry
- Hospitality
- Flexible Hours
Languages
- English
- Hindi
- Nepali
Timeline
Team Member
Starbucks
11.2023 - Current
Customer Service Representative
Walmart
04.2023 - 12.2023
High School Diploma -
Radhika Secondary School
BBA | Early Childhood Education -
Fanshawe College of Applied Arts And Technology
Similar Profiles
Kenia HernandezKenia Hernandez
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Maria CruzMaria Cruz
Barista at StarbucksBarista at Starbucks
Marilyn GarciaMarilyn Garcia
Barista at StarbucksBarista at Starbucks
Lillian KnothLillian Knoth
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Sinthuja VijayarajSinthuja Vijayaraj
Intern Waitress at Cibo Wine BarIntern Waitress at Cibo Wine Bar