Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hsin Hsin Cheng

Irvine

Summary

Native Mandarin Speaker with hand-on experience working with children through volunteer and caregiving roles. Creative and responsible individual passionate about helping young learners explore Chinese language and culture in a fun and engaging way. Known foe building positive relationships with kids and supporting a nurturing environment.

Overview

19
19
years of professional experience

Work History

Pastry Chef

TRES JOYEUX PATISSERIE
06.2013 - 10.2018
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
  • Developed cross-functional relationships with other departments, ensuring smooth operations and timely completion of tasks during special events or peak business hours.
  • Implemented efficient production techniques, reducing waste and improving overall pastry quality.
  • Effectively managed multiple tasks simultaneously during high-volume periods, maintaining consistent quality across all products.

Customer Service Manager

Cathay United Bank
06.2011 - 03.2013
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Financial Specialist

Cathay United Bank
09.1999 - 01.2011
  • Enhanced financial decision-making by providing timely and accurate analysis of financial data to executive leadership.
  • Collaborated with cross-functional teams to develop strategic plans aligned with overall company objectives.
  • Ensured compliance with regulatory standards by conducting regular audits and implementing necessary corrective actions.
  • Supported company growth by developing and maintaining efficient cash management strategies.

Education

MASTER OF PASTRY -

Ecole LENOTRE
PARIS FRANCE
04-2011

Bachelor of Business - Bannking And Finance

TamKang University
New Taipei City
06-1999

Skills

  • Pastry techniques
  • Pastry preparation
  • Ingredient knowledge
  • Menu planning
  • Problem-solving
  • Active listening

Languages

Chinese (Mandarin)
Native or Bilingual

Timeline

Pastry Chef

TRES JOYEUX PATISSERIE
06.2013 - 10.2018

Customer Service Manager

Cathay United Bank
06.2011 - 03.2013

Financial Specialist

Cathay United Bank
09.1999 - 01.2011

MASTER OF PASTRY -

Ecole LENOTRE

Bachelor of Business - Bannking And Finance

TamKang University

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Hsin Hsin Cheng