HSIN-YI (Chloe) GAO
Winnipeg,MB
Summary
Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons, and deliver memorable experiences.
Overview
9
9
years of professional experience
Work History
Server
Pho Hoang
Winnipeg, Manitoba
08.2023 - Current
- Monitor every form of service that is being provided to customers.
- Take food and drink orders from customers accurately and with a positive attitude.
- Knowledge of the menu, with the ability to make suggestions.
- Communicate orders with the kitchen staffs.
- Engage customers in a friendly manner.
- Address all customer issues, and maintain customer satisfaction at all time.
- Making sure to adhere to the store operation and service standard.
- Check inventory on a daily basis.
- Making sure that a clean and healthy serving area is maintained at all time.
Senior Account Executive
Cheil Taiwan
TAIPEI , TAIWAN
03.2022 - 04.2023
- Managing Subordinate Staff
- Responsible for the planning and execution of mobile phone project activities
- System maintenance
- Handling various customer complaints
- Making Excel reports and making PPT reports.
- For gift shipment and inventory control, it is necessary to regularly confirm the delivery progress with the logistics
- Monthly project requisition arrangement
Account Executive
Cheil Taiwan
TAIPEI, TAIWAN
10.2019 - 02.2022
- Responsible for the planning and execution of mobile phone project activities
- System maintenance
- Handling various customer complaints
- Excel report making and PPT report making
- For gift shipment and inventory control, it is necessary to regularly confirm the delivery progress with the logistics
- Monthly project requisition arrangement
Coffee and Food Preparer
Louisa Coffee
NEW TAIPEI, TAIWAN
05.2019 - 07.2019
- Memorize the recipes of the light meals in the store, pay attention to the Drinkcall call of the ordering personnel in time, and cooperate with the mixing beverage personnel to output the meals.
- The ordering personnel should smile and serve the guests enthusiastically, memorize the regular customers' favorite drinks, and promote the store's promotional offers.
- Memorize the recipes of coffee and tea drinks in the store, practice coffee heart flower, and listen to the Drinkcall call of the ordering personnel in time. Mixing drinks should cooperate with the meal making personnel to output meals together.
Part-Time Worker
CommonWealth Magazine
TAIPEI, TAIWAN
12.2018 - 03.2019
- Query and key in the data instructed by the supervisor
- Make phone calls to invite and remind customers to participate in activities
- Summarize the data before leaving work every day and report the progress to the supervisor
Salesperson
Ever Rich | World-Class Travel Retailer
TAIPEI, TAIWAN
02.2018 - 09.2018
- Internship requirements: assist in sales.
- Familiar with shelf product knowledge.
- Clean the shelf layer and maintain the goods every day
- Help store business (matters instructed by the supervisor)
- Monthly inventory of shelf products
- Help pack goods
Intern
FlySheet Information Services Co.
TAIPEI, TAIWAN
07.2017 - 08.2017
- Internship requirements
- Scanning textbooks
- Text editing, typing and Image editing
- PDF production and conversion
Waitress
Shin Yeh Japanese Cuisine
TAIPEI, TAIWAN
11.2015 - 06.2016
- Serving tea
- Closing the store
- Taking orders
- Answering phone calls at the counter
Education
Bachelor’s Degree - Diploma in Department of Applied Foreign Langua
Jinwen University of Science And Technology
NEW TAIPEI, TAIWAN06-2018
Dept. of Digital Multimedia Design
Taipei City University of Science & Technology,TPC
TAIPEI, TAIWAN06-2015
High School Diploma -
National Keelung Maritime Vocational High School
KEELUNG, TAIWAN06-2013
Skills
- Customer service
- Order management
- Menu knowledge
- Food safety
- Communication skills
- Time management
- Table resetting
- Check payment processing
- Cash handling
- Allergy awareness
- Safe food handling
- Food sales and promotion
- Table setting knowledge
- Food safety oversight
Languages
Chinese (Mandarin)
Native/ Bilingual
English
Professional
Affiliations
Proven skills in: Excel, Word, PPT, Outlook
Hobbies in: Cooking Food, Listening to music, Taking photos
Timeline
Server
Pho Hoang
08.2023 - Current
Senior Account Executive
Cheil Taiwan
03.2022 - 04.2023
Account Executive
Cheil Taiwan
10.2019 - 02.2022
Coffee and Food Preparer
Louisa Coffee
05.2019 - 07.2019
Part-Time Worker
CommonWealth Magazine
12.2018 - 03.2019
Salesperson
Ever Rich | World-Class Travel Retailer
02.2018 - 09.2018
Intern
FlySheet Information Services Co.
07.2017 - 08.2017
Waitress
Shin Yeh Japanese Cuisine
11.2015 - 06.2016
Bachelor’s Degree - Diploma in Department of Applied Foreign Langua
Jinwen University of Science And Technology
Dept. of Digital Multimedia Design
Taipei City University of Science & Technology,TPC
High School Diploma -
National Keelung Maritime Vocational High School
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