Olamilekan Idowu
Kitchener,ON
Summary
A customer service professional with 4 years of experience, offering expertise in resolving customer concerns and addressing customer needs. Possesses excellent communication skills and a commitment to providing exceptional customer service. Achieved customer service goals through proactive strategies and dedication to exceeding customer expectations.
Overview
6
6
years of professional experience
Work History
Logistics Team Administrator
Afro Caribbean Transport Inc
08.2022 - 10.2023
- Directed shipping and receiving of wide range of products daily.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Kept corporate departments and customers updated on critical shipments.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Organized records of vehicles, schedules and completed orders.
Customer Service Representative
GIG Logistics
10.2020 - 02.2022
- Tracked orders and notified customers of status or potential delays.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
Customer Service Representative
Mtn Nigeria, Mobile Telecommunication Network
04.2018 - 08.2020
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Toronto School of Management
10.2023
Bachelor of Science - Accounting Education
Olabisi Onabanjo University
Ago Iwoye, Nigeria10.2015
Skills
- Understanding Customer Needs
- Credit card payment processing
- Call Documentation
- Customer inquiry response
- Document and records management
- Computer Proficiency
Timeline
Logistics Team Administrator
Afro Caribbean Transport Inc
08.2022 - 10.2023
Customer Service Representative
GIG Logistics
10.2020 - 02.2022
Customer Service Representative
Mtn Nigeria, Mobile Telecommunication Network
04.2018 - 08.2020
High School Diploma -
Toronto School of Management
Bachelor of Science - Accounting Education
Olabisi Onabanjo University
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