Hritvik Patel
Calgary,AB
Summary
Hard-working individual with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Forward-thinking Operations Specialist bringing 2+ years of expertise in analyzing data and 5 years of customer service for some of secondary and tertiary sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies.
Overview
4
4
years of professional experience
Work History
Financial Service Representative
Conexus Credit Union
11.2023 - 07.2024
- Providing every day banking services and products to meet members' immediate needs
- Leveraging technology and partners to provide and enhance the world class member experience
- Support branch team to successfully achieve individual and team goals and targets in order to fulfill the business plan
- Adhere to security and operational policies and procedures and other operational controls.
- Self-motivated, with a strong sense of personal responsibility.
Supervisor
The A&W
05.2021 - 06.2024
- Frequently inspected production area to verify proper equipment operation
- Boosted team performance by developing customer service training materials and conducting service training
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Educated staff on organizational mission and goals to help employees achieve success through meaningful conversation
- Conducted routine inspections to check quality and compliance with established specifications
- Following guidelines and keeping up to date with A&W standards such as: product knowledge, menu updates, promotions, equipment programming, etc
- Ordering, invoice paying, and managing inventory of all restaurant products and services.
Cashier, Receiver, Sales Associate
The Home Depot
05.2020 - 10.2021
- Being a Cashier, I did find a lot of interest in how shall any transaction be completed along with this I used multiple software to meet customers need(s)
- As a Receiver, I mastered figuring out the process of how to receive merchandise and if at all there is an error in the system, how to solve it
- I also issue tickets for technical problems using the back-end operations and if necessary, troubleshoot
- Sales associate knowledge's me on which way will the customer be attracted to the conversation being made
- Built relationships with customers to encourage repeat business
- Engaged with customers to effectively build rapport and lasting relationships.
Education
Diploma - Computer Science
University of Regina
Regina, SK10.2022
Skills
Front-End: HTML5, CSS, AJAX/JSON
Back-End: C, PHP, MYSQL, JS
Software: Arduino IDE, Visual Studio, etc
OS: Windows, UBUNTU(basics), MAC(basics)
Supervising Employees
Optimizing Workflows
Lean Methodology
Resolving Complaints
Employee Coaching and Mentoring
Shrinkage Prevention
Accomplishments
- Micro-blogging Website, Winter 2021: Independently designed and build asynchronous website that helped me master up my skills in Frontend and Backend Development of Web throughout the course. This project is so important for me as this is where i started understanding concepts of being a Web Developer.
- MG Hector/Electra, Winter 2021: Collaborated with team member to program hardware components to run this technically/physically modified self driving electric car. The link for the Github Repository: Https://github.com/hritvik24/CS-207-Project 2 .This course provided me a hardware knowledge of electronics and basic applications of hardware components in daily basis
- Independent Grocery Inventory System Website, Summer 2021: Working in a client based environment that is time sensitive really helped me not just to give a touch up to my study but i also improved over other sections of web development such as Security. In this assignment, i was given details to build up a website for a client where accuracy was important. I made the website in no time with minimal errors and provided extra feature of security.
Timeline
Financial Service Representative
Conexus Credit Union
11.2023 - 07.2024
Supervisor
The A&W
05.2021 - 06.2024
Cashier, Receiver, Sales Associate
The Home Depot
05.2020 - 10.2021
Diploma - Computer Science
University of Regina
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