Hrand Ahanisyan
Coquitlam,Canada
Summary
Qualified Operations Specialist with solid background in operations support. Proven ability to streamline workflows and enhance efficiency within team-oriented environments. Demonstrated expertise in problem-solving and process optimization.
Overview
10
10
years of professional experience
Work History
ASSISTANT PICTURE EDITOR
NOVUS PICTURES
01.2020 - Current
- Media management and backup.
- Support the film Editor's creative and technical needs.
- Conform locked Network cut and prepare for color.
- Track and report Network project runtimes.
OPERATIONS SUPPORT SPECIALIST
THE HOME DEPOT
01.2020 - 09.2020
- Cut down contact center agents time spent on actioning system tasks via automation, ultimately increasing capacity for handling customer inquiries.
- Diversified ways of providing customer support by introducing website chatbots and agent chat support.
- Onboarded contact center agents with training sessions for new product features.
PROJECT SUPPORT COORDINATOR
THE HOME DEPOT
10.2018 - 01.2020
- Prepared quotes based on customer installation projects and needs.
- Coordinated customer's projects with stores and contractors.
- As a team lead, I encouraged and tracked team sales. And provided necessary training during the onboarding process.
- Provided customer support over the phone.
MECHANICAL DESIGNER
SALTEK
12.2014 - 07.2018
- Customize existing machine modules based on customer needs.
- Carry out workshop and assembly orders.
- Data management.
Education
FILM PRODUCTION - Directing and Cinematography
VANCOUVER FILM SCHOOL
01.2021
BSc. - PRODUCTION ENGINEERING
BAGHDAD UNIVERSITY OF TECHNOLOGY
01.2014
Skills
- Adaptive Learning Capacity
- Continuous Improvement Mindset
- Project management abilities
- Creative Thinking
- Workflow Streamlining
- Effective Communication
- Problem-Solving
- Process Improvement
- Data Analysis
Languages
English
Full Professional
Arabic
Native or Bilingual
Armenian
Native or Bilingual
References
Available upon request
Timeline
ASSISTANT PICTURE EDITOR
NOVUS PICTURES
01.2020 - Current
OPERATIONS SUPPORT SPECIALIST
THE HOME DEPOT
01.2020 - 09.2020
PROJECT SUPPORT COORDINATOR
THE HOME DEPOT
10.2018 - 01.2020
MECHANICAL DESIGNER
SALTEK
12.2014 - 07.2018
BSc. - PRODUCTION ENGINEERING
BAGHDAD UNIVERSITY OF TECHNOLOGY
FILM PRODUCTION - Directing and Cinematography
VANCOUVER FILM SCHOOL
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