Hoztavia Temfack
Toronto,ON
Summary
Persuasive Bilingual life Insurance Representative with expertise in assessing client needs, advising on coverage options and monitoring insurance claims. Energetic and communicative professional with 3 years of experience. Dedicated to developing meaningful client relationships and offering best solutions for coverage.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bilingual Life Insurance Representative
First National Financial
02.2023 - Current
- Assessed client needs and provided tailored insurance solutions.
- Conducted comprehensive risk analysis to recommend appropriate coverage.
- Educated clients on policy details, terms, and conditions to ensure informed decisions.
- Managed and maintained client relationships to foster trust and retention.
- Processed policy applications, renewals, and claims efficiently.
- Stayed updated on industry trends and regulatory changes to provide accurate advice.
- Collaborated with underwriters and claims adjusters to resolve client issues.
- Contacted underwriter and submitted appropriate forms to obtain binder coverage.
- Responded to customer calls swiftly to resolve issues and answer questions.
Claim Examiner
Global Excel Management
01.2022 - 02.2023
- Reviewed and analyzed insurance claims for accuracy and compliance with policy guidelines.
- Investigated claims by gathering relevant documentation and conducting interviews.
- Evaluated damages and determined appropriate settlements in accordance with company policies.
- Communicated with policyholders and agents to provide updates and resolve inquiries.
- Collaborated with medical professionals and legal teams to assess claims related to injuries and liability.
- Prepared detailed reports and documentation for management review and decision-making.
- Ensured timely processing of claims to enhance customer satisfaction and operational efficiency.
- Maintained up-to-date knowledge of industry regulations and best practices.
Customer Service/Retail Store Associate
No Frills
11.2020 - 12.2021
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
Bilingual Customer Service Sales Representative
MTN Communications
01.2018 - 11.2020
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
Education
Business And Finance
George Brown College
Toronto, ON06.2023
Skills
- Insurance product knowledge
- Goal-oriented mindset
- Data Interpretation
- Client needs analysis
- Customer Service
- Policy Knowledge
- Licensed Insurance Agent
- Customer follow-up
- Negotiation
- Life Insurance
- Claims Management
Languages
French
Native or Bilingual
English
Native or Bilingual
Certification
- Life Licence Qualification program
Timeline
Bilingual Life Insurance Representative
First National Financial
02.2023 - Current
Claim Examiner
Global Excel Management
01.2022 - 02.2023
Customer Service/Retail Store Associate
No Frills
11.2020 - 12.2021
Bilingual Customer Service Sales Representative
MTN Communications
01.2018 - 11.2020
Business And Finance
George Brown College
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