HO YIN KAN

• Monitored and maintained the self-checkout machines, assisting customers with any issues to ensure a smooth and efficient checkout process.

• Occasionally assisted in the receiving department, managing inventory and stock levels, and ensuring accurate and timely receipt of goods.

• Recorded transactions for the store, maintaining accurate and detailed records for reporting and auditing purposes.

• Organized and maintained the receiving area, ensuring a clean and safe work environment.

• Provided excellent customer service, addressing inquiries and resolving issues promptly.

• Collaborated with team members to smooth operations and improve workflow efficiency.

• Conducted regular inspections of products to ensure quality standards were met.

• Prepared and tidied up areas, ensuring they were clean and organized for operational efficiency.

• Created reports to summarize daily transactions, and inventory status.

Assisted in training new employees, sharing knowledge of best practices and company policies.

• Handled high volumes of incoming calls, directing inquiries to appropriate departments for immediate resolution.

• Provided support to colleagues, assisting in task completion and workload management.

• Served as a tutorial class tutor at A Plus One Education Centre, assisting primary and secondary school students in exam preparation and homework
• Developed effective communication skills and patience in helping students achieve academic success
• Created a safe, respectful, and inclusive learning environment that fostered student growth and success
• Delivered engaging lessons for more than 30 students, promoting critical thinking, language fluency, and cultural understanding
• Implemented personalized lesson plans, resulting in a 35% average performance improvement
• Maintained accurate records of student attendance, progress, and grades, demonstrating accountability
• Maintained precise records, built transparent relationships with students/parents, retaining 60% of new customers long-term
• Monitored student progress and provided constructive feedback to help them succeed academically.

• Recorded and maintained accurate financial transactions for over 200 various clients, utilizing Excel and accounting software
• Conducted thorough bookkeeping tasks, reconciling bank statements, and ensuring the integrity of financial records
• Tracked and categorized expenses, organized receipts, and ensured adherence to accounting standards
• Assisted in over 50 preparations of financial reports, statements, and summaries for internal and external stakeholders
• Conducted data entry for financial records and maintained well-organized documentation for auditing purposes
• Communicated effectively with different departments, clients, and vendors on financial matters
• Ensured compliance with financial regulations and company policies, staying updated on accounting practices.