Ho Yan Mak
Receptionist
Markham,ON
Summary
Personable and energetic receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Front Desk Receptionist
Xian Auto Inc.
03.2022 - 03.2024
- Responded to emails in timely manner, answer telephone enquiries and relay telephone calls and messages
- Photographed and edited images for website and all marketing pieces as well as maintaining social media posts
- Completed financial transactions, record, give receipts and balance cash
- Supported and assisted mechanics by purchasing required parts, providing pricing and completing online ordering
Art Teacher
Find Arts Studio
01.2019 - 12.2021
- Planned, developed and implemented art curriculum to meet learning goals
- Managed diverse range of learners, adapting lesson plans to accommodate different abilities and interests
- Purchased art materials and maintained inventory of art materials
- Supported administration, attended meetings and participated in parent-teacher discussions
Education
College Diploma - Early Childhood Education
The Open University Of Hong Kong
Hong Kong 09.2016 - 11.2018
Bachelor of Arts - Travel Industry Management
The Hong Kong Polytechnic University
Hong Kong 09.2014 - 09.2016
College Diploma - Tourism Studies
Hong Kong Institute of Vocational Education
Hong Kong 09.2010 - 07.2014
Skills
Guest Relations
Social Media Management
Correspondence distribution
Task Prioritization
Data Entry
Awards
- Excellent Academic Achievement
- Director's List for outstanding academic performance in Higher Diploma in Early Childhood Education
- Self-financing Post-secondary Scholarship Scheme Outstanding Performance Scholarship
- First runner up for Instructor award in 2022 ICEHK - Brave Wonderland Drawing Competition
Accomplishments
- Developed and implemented a new visitor management system, improving security protocols and reducing unauthorized access by 25%.
- Developed and maintained a comprehensive filing system, reducing retrieval times by 30% and improving overall office organization.
- Monitored office supplies and ordered replacements as needed, resulting in a 10% reduction in supply costs.
Timeline
Front Desk Receptionist
Xian Auto Inc.
03.2022 - 03.2024
Art Teacher
Find Arts Studio
01.2019 - 12.2021
College Diploma - Early Childhood Education
The Open University Of Hong Kong
09.2016 - 11.2018
Bachelor of Arts - Travel Industry Management
The Hong Kong Polytechnic University
09.2014 - 09.2016
College Diploma - Tourism Studies
Hong Kong Institute of Vocational Education
09.2010 - 07.2014