Howie Nguyen
Summary
Focused and reliable customer relations representative bringing high enthusiasm and extensive knowledge of customer service and conflict resolution skills.
Overview
9
9
years of professional experience
Work History
Restaurant Server
Eastwood's Grill & Lounge
05.2024 - Current
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Supported needs of guests and wait staff's specific needs of for efficient and excellent customer service.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Cultivated warm relationships with regular customers.
Restaurant Server
The Bourbon Tap and Grill
08.2022 - 11.2024
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Explained menu items and suggested appropriate options for food allergy concerns.
Industrial Finishing and CNC Operator
National Mold INC
09.2017 - 05.2022
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Maintained tight tolerances with design specifications.
- Adhered to high level of safety by following company rules and regulations to prevent injuries.
Customer Service and Technical Support
Sutherland Global Service
09.2016 - 07.2017
- Responded to support requests from technicians and home users and patiently walked individuals through basic troubleshooting tasks.
- Used strong analytical and problem-solving skills for home services, billing, and account modifications.
- Excellent communication skills, both verbal and written.
Education
Mechanical Engineering Industrial Technician - Engineering Mechanics
St. Clair College of Applied Arts And Technology
Windsor04-2020
Timeline
Restaurant Server
Eastwood's Grill & Lounge
05.2024 - Current
Restaurant Server
The Bourbon Tap and Grill
08.2022 - 11.2024
Industrial Finishing and CNC Operator
National Mold INC
09.2017 - 05.2022
Customer Service and Technical Support
Sutherland Global Service
09.2016 - 07.2017
Mechanical Engineering Industrial Technician - Engineering Mechanics
St. Clair College of Applied Arts And Technology
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