Rochelle Howe
Brampton,ON
Summary
Dynamic and results-oriented professional with 10 years of experience in retail, adept at delivering exceptional customer service, managing inventory, and leading teams to achieve sales targets. Proven ability to adapt to new challenges, develop problem-solving skills, and foster strong client relationships. Eager to transition into a new industry, bringing a strong work ethic, excellent communication skills, and a passion for learning and growth. Seeking a role where I can leverage my transferable skills and contribute to the success of an innovative and forward-thinking organization.
Overview
13
13
years of professional experience
Work History
Store Manager
American Eagle Outfitters
07.2012 - Current
- Analyze, reports and track daily sales trends to make strategic business decisions which drive results
- Recruit, hire, develop and retain sales associates to ensure the store is sufficiently staffed to meet the needs of the business
- Evaluate profit & loss reports, and payroll goals on a daily basis; make scheduling adjustments to meet business needs
- Generate and analyze merchandise reports, making necessary brand appropriate merchandising moves to maximize presentation and drive sales
- Manage all visual directives, ensured all layouts are properly mapped, scheduled, and executed seamlessly
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Education
Service Worker Diploma - Social Service Worker
SHERIDAN COLLEGE
Brampton, ON04.2013
Skills
- Able to work well under pressure and balance competing demands
- Ability to work independently and as a team member
- Coaching and development of teams
- Results-driven self starter with high energy levels
- Operations management
- Schedule optimization
- Project development and life cycle
- Able to effectively analyze metrics to determine appropriate actions
Timeline
Store Manager
American Eagle Outfitters
07.2012 - Current
Service Worker Diploma - Social Service Worker
SHERIDAN COLLEGE
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