Howard Ogonoski
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
34
34
years of professional experience
Work History
Rebuild & Component Specialist
Current Position
08.2024 - Current
- Develop & build a team to rebuild components for Heavy Equipment
- Build Clientele through meeting & cold calling
- Direct & train service department to achieve timelines
- Increased efficiency of component testing procedures through the implementation of automation technologies.
- Collaborated with cross-functional teams to implement process improvements in component assembly operations.
- Evaluated potential suppliers and negotiated contracts, ensuring high-quality components at competitive prices.
Account Manager/Sales
Calmont Group-Bobcat of Nisku
09.2022 - 08.2024
- Working directly with managers on budgets & goals
- Growing new clientele with drop in's, referral leads and cold calls
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Drove revenue growth by identifying new business opportunities within existing accounts.
Service Supervisor
Aspen Custom Trailers
01.2019 - 08.2022
- Working directly with customers and technicians for repair, warranty, and refurbish solutions to their equipment and trailers
- Assessed customer needs and upsold products and services to maximize sales
- Trained new employees in procedures and policies in order to maximize team performance
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge
- Created and implemented process improvements to reduce workloads and bolster callback efficiency
- Delivered service and support to each customer, paving way for future business opportunities
Service Manager
Hi Line farm Equipment
09.2018 - 01.2019
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
Service Manager
Key Ag Kubota-Leduc
10.2012 - 09.2018
- Created and monitored budgets for the service department and informed dealership management of variances
- Effectively communicated and analyzed issues with customers to provide satisfactory solutions
- Recruited, hired and mentored service department personnel
- Defined department objectives and monitored performance
- Uphold team productivity and quality objectives by setting and maintaining clear benchmarks for service
- Communicated with customers to discuss service needs and offer available solutions
- Developed new collaboration between Sales, Parts and Service departments for optimal business successes
- Full Warranty Administration Officer, meeting manufacturer's guidelines
- Brought company to Premier Dealer Status
- Mentored Apprentices & directed towards efficiencies
Journeyman Heavy Equipment Technician
Several Dealerships in Edmonton
01.1991 - 09.2012
- Reduced downtime for equipment repairs by swiftly diagnosing and addressing mechanical issues.
- Demonstrated adaptability by quickly mastering new technologies as they were introduced into the field of heavy equipment maintenance.
- Upheld a high standard of safety, consistently following established protocols and ensuring compliance with regulatory requirements.
- Optimized project timelines by effectively prioritizing repair tasks based on urgency and impact.
- Worked as a top trained Technician at dealerships including, Waterous, Freightliner, Kenworth, Finning.
Education
Journeyman Heavy Equipment Technician Red Seal. - Technician
Northern Alberta Institute of Technology
Edmonton01-1991
Skills
- Mechanical Aptitude
- Customer Service
- Problem-solving abilities
- Business oriented
- Solution Minded
- Decision-making
- Reliability
- Critical thinking
- Time management
- Leadership skills
- Effective communication
- Relationship building
Accomplishments
- Achieved growth targets, which resulted in recognition of most growth in a territory for Western Canada.
- With my few years at Kubota in Leduc I have had a great growth in the service department. Working as a team with parts and sales we had accomplished the greatest growth year in company history.
- Also bringing in a large volume of new business, all while serving my current customers by keeping their machine service/maintenance up to date.
Timeline
Rebuild & Component Specialist
Current Position
08.2024 - Current
Account Manager/Sales
Calmont Group-Bobcat of Nisku
09.2022 - 08.2024
Service Supervisor
Aspen Custom Trailers
01.2019 - 08.2022
Service Manager
Hi Line farm Equipment
09.2018 - 01.2019
Service Manager
Key Ag Kubota-Leduc
10.2012 - 09.2018
Journeyman Heavy Equipment Technician
Several Dealerships in Edmonton
01.1991 - 09.2012
Journeyman Heavy Equipment Technician Red Seal. - Technician
Northern Alberta Institute of Technology
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