Houssein AbdiOsman
Ottawa,ON
Summary
Energetic and dedicated IT professional with a strong foundation in computer science and information technology, particularly focused on cybersecurity and system management. Passionate about leveraging technical expertise to provide exceptional support and service in a dynamic, bilingual environment. Proven ability to solve complex technical issues, ensuring seamless operations and enhanced security.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT Technician
ASecureCloud
01.2024 - Current
- Managed approximately 50 incoming calls, emails and faxes per day from customers
- Developed custom scripts for automating routine tasks, reducing manual intervention requirements.
- Installed, configured, and maintained desktop and laptop computer fleets
- Upgraded and troubleshot hardware configurations for servers and workstations
- Provided remote management and troubleshooting for Windows systems
- Created user profiles for Outlook and other enterprise applications
- Managed virtual resources on AWS and Azure (Windows and Linux systems)
- Configured and managed user accounts Azure AD
- Delivered coaching and support to clients, including on-site, chat, and phone assistance.
- Evaluated emerging technologies to identify potential improvements in cloud infrastructure capabilities.
Desktop Support
La Cité Collégiale
10.2023 - 01.2024
- Managed approximately 30 incoming calls, emails and faxes per day from customers
- Boosted productivity by providing timely desktop support to end-users.
- Improved network efficiency by implementing and maintaining desktop support systems.
- Enhanced end-user satisfaction by providing timely and efficient desktop support services.
- Collaborated with team members to develop streamlined processes for desktop support services.
- Streamlined desktop support processes by implementing efficient ticketing system and prioritizing tasks.
Education
Computer Systems Technology - Cybersecurity -
Collège La Cité
801 Aviation Pky05.2024
Computer Technical Support -
La Cité
Ottawa, Ontario05.2021
Bachelor's Degree in Biotechnology, 05/2022 -
La Cité
Ottawa, Ontario01.2021
Skills
- Software Installation
- Desktop troubleshooting
- Server Management
- Network Troubleshooting
- Backup Management
- Hardware and software installation
- Cisco router and switch security
- OSPF routing
- Programming
- Scripting Languages
- Technical solution development
- Hardware Installation
- Cloud Management
- LAN and WAN control
- Virtual Machine Operation
- Virtualization Technologies
Professional Development
Bio-Innovation Technician (CAT B)
La Cité Collégiale, 2019
- Analyzed ingredients in various food products
- Conducted tests to identify unknown bacteria
- Performed analyses using HPLC, mass spectrometry, GSM, UV, and infrared spectrophotometer.
Research Project Assistant
University of Ottawa, 2020
- Investigated the impact of cryostorage on the physical and functional properties of extracellular vesicles
- Conducted renal research at the Ottawa Hospital Research Institute
- Isolated exosomes and microvesicles
- Analyzed individual particle tracking
Executive Committee Member
Côté Est Cooperative, Orleans, Ontario, 2021
- Assisted and accompanied residents in various activities
- Listened to the needs of members
Tutor
La Cité, Ottawa, Ontario, 2022
- Provided assistance to first-year students through tutoring sessions (40 hours)
References
Available upon request
Languages
French
Native or Bilingual
English
Full Professional
Italian
Full Professional
Somali
Full Professional
Arabic
Limited Working
Certification
- Certified Hazardous Materials Information System (WHMIS 2015), University of Ottawa - 2019 Certified Worker Health and Safety Awareness, University of Ottawa - 2019 Certified Workplace Respect, University of Ottawa - 2019 Certified Accessibility Standards for Customer Service, University of Ottawa - 2019
Timeline
IT Technician
ASecureCloud
01.2024 - Current
Desktop Support
La Cité Collégiale
10.2023 - 01.2024
Computer Systems Technology - Cybersecurity -
Collège La Cité
Computer Technical Support -
La Cité
Bachelor's Degree in Biotechnology, 05/2022 -
La Cité
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