Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Houry Smpatt

Mississauga,Ontario

Summary

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. A friendly and reliable personality, quick and accurate in cash and card transactions with multi- tasking aptitude.


Overview

6
6
years of professional experience
1
1
Certification

Work History

Tech Support Supervisor

Canada Auto Solutions
01.2023 - 10.2023
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Used ticketing systems to manage and process support actions and requests.
  • Documented support interactions for future reference.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Monitored systems in operation and quickly troubleshot errors.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Translated complex technical issues into digestible language for non-technical users.
  • Assisted with updating technical support best practices for use by team.
  • Researched product and issue resolution tactics to address customer concerns.
  • Managed high levels of call flow and responded to technical support needs.
  • Responded promptly to incoming sales leads and requests for technical support.


Flower Shop Clerk

Highland Farms Inc.
09.2022 - 08.2023
  • Kept merchandise neat, attractively displayed and sufficiently stocked to attract customers.
  • Performed shift opening and closing duties to balance cash drawer and prepare shop for customers.
  • Checked merchandise to verify accuracy of invoices and report breakage in shipping.
  • Operated POS system to receive payment and accurately count and provide change.
  • Greeted customers, answered telephone and completed sales transactions to facilitate shop operations.
  • Set up and took down displays for promotional products and kept shelf tags labeled correctly to reduce pricing discrepancies.
  • Dusted, cleaned and removed debris to promote safe and aesthetic environment.
  • Communicated with buying department to report overstocked or under-stocked merchandise items.
  • Operated cleaning machinery and equipment to maintain clean and safe working conditions.
  • Completed daily tasks accurately and on-time to support shop needs.
  • Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
  • Checked incoming orders and organized new stock.
  • Greeted customers entering store and offered assistance with requirements.
  • Organized shelves to remove slow moving items and add new merchandise.
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Monitored shop security to identify and report shoplifting activities and increase security measures.
  • Stocked merchandise, clearly labeling items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Used in-store system to locate inventory and place special orders for customers.

English/Math/Science Teacher

My Book And Toy Kindergarten
08.2017 - 06.2019
  • Planned, prepared, and taught lesson plans, giving students individual support.
  • Communicated with students and parents regarding academic progress, assignments, and behavior.
  • Created interactive activities to engage student interest and curiosity in scientific concepts.
  • Delivered interactive lessons to help students comprehend complex concepts.
  • Cultivated positive relationships with students, parents and staff to optimize instruction and support learning outcomes.
  • Demonstrated positive and effective classroom management skills.
  • Utilized diverse instructional approaches to accommodate different learning styles.
  • Produced engaging lesson plans and activities to help students master learning objectives.
  • Supported students in development of skills and strategies to become independent and successful learners.

Education

Bachelor of Science - Materials Engineering

University of Technology
Baghdad, Iraq
06.2012

Skills

  • Returns Processing
  • Drawer Balancing
  • Cash Register Operation
  • POS Systems
  • Payment Processing
  • Customer Service
  • Friendly, Positive Attitude
  • Product Restocking
  • Customer Assistance
  • Inventory Management
  • Order Packaging
  • Cleaning and Sanitizing
  • Refunds and Exchanges
  • MS Office
  • Multitasking
  • Verbal and Written Communication
  • Team Building
  • Computer Skills
  • Project Planning
  • Team Management
  • Task Prioritization
  • Analytical Thinking
  • Quality Assurance
  • Organization
  • Customer Relations
  • Troubleshooting
  • Dependable and Responsible
  • Decision-Making
  • Critical Thinking
  • Recordkeeping

Languages

English
Full Professional
Arabic
Native or Bilingual
Armenian
Native or Bilingual
Spanish
Elementary

Certification

  • TOEFL Certificate, ETS Global BV, Amman, Jordan. 2017
  • Certified International Montessori Program, Skylark, Amman, Jordan. 2019
  • IELTS Certificate, British Council,Amman, Jordan. 2020.

Timeline

Tech Support Supervisor

Canada Auto Solutions
01.2023 - 10.2023

Flower Shop Clerk

Highland Farms Inc.
09.2022 - 08.2023

English/Math/Science Teacher

My Book And Toy Kindergarten
08.2017 - 06.2019

Bachelor of Science - Materials Engineering

University of Technology

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Houry Smpatt