Houra Tajalli
Aurora,ON
Summary
Experienced legal professional with a strong background in client services and case management, including work as a Legal Case Manager at Shahrzad Legal Services Professional Corporation. Skilled in legal writing, customer engagement, and bilingual communication, with a proven track record of improving client satisfaction and streamlining case management. Detail-oriented and committed to delivering exceptional service and results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Volunteer Team Leder
Together Project
Toronto, Ontario
07.2022 - Current
- Answered questions and responded to inquiries to deliver a high level of service to refugee claimants.
- Guided clients through transition to independent living within community.
Legal Case Manager
Shahrzad Legal Services Professional Corporation
Richmond Hill, Ontario
05.2023 - 07.2024
- Organized and prepared case exhibits and evidence for trial.
- Prepared reports on case progress for review by attorneys.
Event Director
World University Service of Canada (WUSC)
Toronto, Ontario
09.2022 - 04.2024
- Organized guest support services for guests to meet accommodation and service needs.
- Collaborated with vendors to secure services needed for successful event execution.
Law Clerk
We Defend You Legal Services Professional Corporation
Richmond Hill, Ontario
08.2023 - 03.2024
- Provided administrative support to attorneys including scheduling appointments and managing correspondence.
- Created and updated case management and client account databases.
Sales Associate
Zara SA
Newmarket, Ontario
04.2022 - 09.2022
Office Clerk
H & H Business Services
Toronto, Ontario
11.2021 - 09.2022
- Ordered office supplies and managed inventory to ensure a well-stocked office.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
Sales Associate
TJX Canada - Winners
Aurora, Ontario
10.2020 - 12.2021
Summer Intern
Tehran Peace Museum
Tehran, Iran
06.2019 - 08.2019
Server
All Stars Wings and Ribs
Richmond Hill, Ontario
11.2018 - 06.2019
Assistant Clerk - Internship
Ontario Court of Justice
Toronto, Ontario
09.2017 - 01.2018
Education
Bachelor of Arts - International Development (Specialize)
University of Toronto
Toronto, ON06-2024
Diploma - Paralegal Studies
Academy of Learning Career College
Toronto, ON06-2024
High School Diploma -
Langstaff Secondary School
Richmond Hill, ON06-2019
Skills
- Customer engagement
- Client service standards
- Fluent bilingualism
- Detail orientation
- Legal Writing Competence
Certification
- Social Norms, Social Change I
- Social Norms, Social Change II
- The ABC of Sustainability
- Organizing World Peace Day on behalf of the United Nations
- International Day of the Victims of Chemical Weapons, on behalf of the United Nations
- Social Sciences and Humanities
- Customer Service Representative
Languages
English
Native/ Bilingual
Persian
Native/ Bilingual
Timeline
Law Clerk
We Defend You Legal Services Professional Corporation
08.2023 - 03.2024
Legal Case Manager
Shahrzad Legal Services Professional Corporation
05.2023 - 07.2024
Event Director
World University Service of Canada (WUSC)
09.2022 - 04.2024
Volunteer Team Leder
Together Project
07.2022 - Current
Sales Associate
Zara SA
04.2022 - 09.2022
Office Clerk
H & H Business Services
11.2021 - 09.2022
Sales Associate
TJX Canada - Winners
10.2020 - 12.2021
Summer Intern
Tehran Peace Museum
06.2019 - 08.2019
Server
All Stars Wings and Ribs
11.2018 - 06.2019
Assistant Clerk - Internship
Ontario Court of Justice
09.2017 - 01.2018
Bachelor of Arts - International Development (Specialize)
University of Toronto
Diploma - Paralegal Studies
Academy of Learning Career College
High School Diploma -
Langstaff Secondary School
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