Hour Tan
Milpitas
Summary
Dynamic Senior Game Technician at Dave and Buster, skilled in hardware maintenance and troubleshooting. Achieved significant reductions in equipment downtime through proactive preventive maintenance and effective team collaboration. Known for strong problem-solving abilities and a commitment to enhancing guest experiences, ensuring optimal performance of gaming machines.
Overview
10
10
years of professional experience
Work History
Senior Game Technician
Dave and Buster
11.2022 - Current
- Diagnosed and repaired gaming machines to ensure optimal performance and customer satisfaction.
- Conducted routine maintenance checks to prevent equipment malfunctions and improve reliability.
- Trained new staff on equipment handling, safety protocols, and troubleshooting procedures.
- Collaborated with management to implement operational improvements for enhanced guest experiences.
- Led initiatives to streamline repair processes, reducing downtime for gaming equipment.
- Provided technical support during events, enhancing overall guest engagement and enjoyment.
- Reduced downtime of gaming equipment by performing regular preventive maintenance checks and repairs.
- Supported team members in addressing complex technical issues, fostering a collaborative work environment focused on problemsolving.
- Collaborated with management to identify opportunities for upgrading or replacing outdated gaming equipment, resulting in an enhanced user experience.
- Optimized game performance by diagnosing software issues and implementing necessary updates or patches.
Construction Assistant
Gary Fessenmeyer LLC
07.2020 - 09.2020
- Assisted in coordinating daily construction activities to ensure project timelines were met.
- Operated and maintained tools and equipment for various construction tasks.
- Collaborated with team members to implement safety protocols on site.
- Conducted material inventory checks to support project requirements.
- Worked during time out off college, returned to work, worked two summers.
Maintenance Technician
Christ Community Church of Milpitas
06.2016 - 08.2018
- Assisted in routine maintenance tasks, ensuring equipment functionality and safety compliance.
- Learned to operate and maintain tools, including hand tools and power equipment.
- Supported troubleshooting efforts for mechanical and electrical issues across facility systems.
- Participated in safety inspections, identifying potential hazards and reporting findings promptly.
- Documented maintenance activities accurately to support service records and compliance audits.
Education
Bachelor of Science - Biology
University of California San Diego
San Diego, CA06-2020
Skills
- System upgrades
- Hardware maintenance
- Maintenance recordkeeping
- Electrical repair
- Preventive Maintenance
- Electronics repair
- Operating systems
- Strong work ethic
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Reliability
- Parts replacement
- Mechanical repair
- Troubleshooting skills
- Effective communication
Languages
English
Native or Bilingual
Cambodian
Native or Bilingual
Spanish
Limited Working
Timeline
Senior Game Technician
Dave and Buster
11.2022 - Current
Construction Assistant
Gary Fessenmeyer LLC
07.2020 - 09.2020
Maintenance Technician
Christ Community Church of Milpitas
06.2016 - 08.2018
Bachelor of Science - Biology
University of California San Diego