Summary
Overview
Work History
Skills
References
Timeline
Generic

Houda El-ouazzani

Richmond,BC

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

15
15
years of professional experience

Work History

Personal Assistant to Owner/Cleaner Helper

VIP Home Services
01.2023 - Current
  • Maintain appropriate filing of personal and professional documentation
  • Manage mail and both incoming and outgoing correspondence, email and faxes
  • Display absolute discretion at handling confidential information
  • Handle equipment, chemicals, and materials properly and with caution
  • Source and order office equipment and supplies
  • Work alongside other cleaners to complete jobs in corporate office buildings and residential properties
  • Audit properties for cleanliness according to established standards and protocols

Customer Loyalty Specialist

TELUS Communications Inc
01.2015 - 10.2022
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Resolved complaints and reduced product cancellation by promoting customer loyalty
  • Identified root cause of customer impacting issues to prevent them from reoccurring
  • Collaborated and consulted with other internal teams to provide customer resolution
  • Anticipated future customer needs based on their current request and provide advice and resources to extend reach of support beyond the initial call

Reservation Manager

U-Haul Head Office Call Center
03.2009 - 01.2015
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings
  • Resolved various issues and discrepancies for customers
  • Provided program support to U-Haul independent dealerships as well as corporate locations within BC
  • Proactively contacted dealerships to search for and locate missing inventory

Skills

  • Active Listening
  • Issue and Complaint Resolution
  • Customer Data Confidentiality
  • Quality Assurance Controls
  • Typing Proficiency
  • Understanding Customer Needs

References

                                                  REFERENCES AVAILABLE UPON REQUEST

Timeline

Personal Assistant to Owner/Cleaner Helper

VIP Home Services
01.2023 - Current

Customer Loyalty Specialist

TELUS Communications Inc
01.2015 - 10.2022

Reservation Manager

U-Haul Head Office Call Center
03.2009 - 01.2015

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Houda El-ouazzani