Houda El-ouazzani
VIP Home Services
Richmond,BC
15
years of professional experience
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Work History
Personal Assistant to Owner/Cleaner Helper
3 Years 9 Months- Maintain appropriate filing of personal and professional documentation
- Manage mail and both incoming and outgoing correspondence, email and faxes
- Display absolute discretion at handling confidential information
- Handle equipment, chemicals, and materials properly and with caution
- Source and order office equipment and supplies
- Work alongside other cleaners to complete jobs in corporate office buildings and residential properties
- Audit properties for cleanliness according to established standards and protocols
Customer Loyalty Specialist
7 Years 9 Months- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Resolved complaints and reduced product cancellation by promoting customer loyalty
- Identified root cause of customer impacting issues to prevent them from reoccurring
- Collaborated and consulted with other internal teams to provide customer resolution
- Anticipated future customer needs based on their current request and provide advice and resources to extend reach of support beyond the initial call
Reservation Manager
5 Years 10 Months- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings
- Resolved various issues and discrepancies for customers
- Provided program support to U-Haul independent dealerships as well as corporate locations within BC
- Proactively contacted dealerships to search for and locate missing inventory
Skills
Active Listening
Issue and Complaint Resolution
Customer Data Confidentiality
Quality Assurance Controls
Typing Proficiency
Understanding Customer Needs
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Personal Assistant to Owner/Cleaner Helper
VIP Home Services
01.2023 - CurrentRead More
Customer Loyalty Specialist
TELUS Communications Inc
01.2015 - 10.2022Read More
Reservation Manager
U-Haul Head Office Call Center
03.2009 - 01.2015Read More