Houda Andalousi
Québec,Canada
Summary
Experienced multi-unit leader and Training & Development professional with a strong background in district-level operations, team leadership, process optimization, and brand standards execution. Proven ability to oversee multiple stores, manage large teams, and deliver operational excellence across diverse markets.
Recognized for driving performance improvements, scaling training programs, and developing high-potential leaders within international environments (Starbucks – Chili’s, Restaurant Brands International). Skilled at coaching multicultural teams, implementing SOPs, improving customer experience, and ensuring consistent service quality across all locations under management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Regional Training Lead
Restaurant Brands International
Canada East
06.2025 - Current
- Lead the training across more than 1000 restaurants in my region.
- Developed and implemented training programs for operational excellence across multiple restaurant locations.
- Train and support new restaurants owners.
- Analyzed training effectiveness through feedback and performance metrics to drive continuous improvement initiatives.
- Collaborated with cross-functional teams to align training content with corporate goals and brand values.
- Facilitated workshops and sessions focused on leadership skills, enhancing staff engagement and retention strategies.
- Streamlined training materials and resources, ensuring accessibility for diverse learning styles among employees.
Store Manager
Starbucks Corporate Canada
Granby, QC, Canada
09.2024 - 05.2025
- Regular monitoring of key performance indicators (KPIs) to adjust store action plans as needed.
- Team management.
- Inventory management and order tracking to ensure optimal product availability.
- Management of schedules.
- Management of an annual budget, cost optimization and control of expenses. (P&L).
- Recruitment of staff, organisation of integration and training actions.
District Manager | Store Manager Trainer
Starbucks Alshaya Maroc
Maroc
12.2022 - 07.2024
- Operational support for 18 stores.
- Training and development of teams.
- Performance management.
- Operational leadership.
- Business and financial analysis.
- Communication and interpersonal relations.
- Change management and innovation.
- Strategic planning and achievement of objectives.
General Manager
Chili's MFG Maroc
Maroc
02.2022 - 12.2022
- Reviewing documentation to assess the quality of the restaurant's operations
- Communication with team members, customers, suppliers and concept staff for various needs
- Conducting interviews with exceptional talent for vacancies
- Leadership and coaching of all team members
Store Manager
Starbucks Alshaya Maroc
Tanger, Maroc
02.2019 - 02.2022
- Lead a motivating team and ensure the smooth running of the coffee lounge at all levels
- Responsible for managing products, orders, checkouts and compliance with hygiene standards
- My missions also include recruitment, training and scheduling
Loan officer
Wafasalaf
Tanger, Maroc
10.2018 - 12.2018
Responsable RH
Clear View Fashion
Tanger, Maroc
07.2018 - 10.2018
Observation Internship
Popular Bank - BCP
Tanger, Maroc
02.2018 - 03.2018
Education
Research Master's Degree - Economic and International Trade Law
FSJES Tangier
Tangier07.2024
Professional Bachelor's Degree - Economics of Competition
FSJES Tangier
Tangier07.2022
Specialized Technician - BUSINESS MANAGEMENT
The Specialized Institute of Applied Technologies
07.2018
Baccalaureate - Physical Sciences and Chemistry
Lycée Abou Bakr Razi
Tangier07.2016
Skills
- Multi-site Management
- Training, Coaching for Performance and Development
- Team Leadership
- Customer Satisfaction
- Effective Culture and Communication
- Business Analysis and Problem Solving
- Prioritization and Planning
Certification
- Certificate of Appreciation ,Food safety week, 2024
- SLII ( Situational Leadership ) at Starbucks Delivered by The Ken Blanchard Companies, 2024
- Basic Food safety Certificate, 2024
- Coffee Academy 100, 200, 300 Certificates, 2023
- Morocco Starbucks Knowledge Champion, 2020
- Middle East, North Africa Starbucks Knowledge Champion, 2020
- Starbucks Coffee Master, 2019
Languages
English
Full Professional
Arabic Mother tongue
Native or Bilingual
French
Full Professional
AREAS OF INTEREST
Passion for world cuisines, Music, Passion for theatre, Member of the Andalucie Chorale Band in Tangier, Passion for foreign cultures., Cinema, Piano practice for 2 years.
Timeline
Regional Training Lead
Restaurant Brands International
06.2025 - Current
Store Manager
Starbucks Corporate Canada
09.2024 - 05.2025
District Manager | Store Manager Trainer
Starbucks Alshaya Maroc
12.2022 - 07.2024
General Manager
Chili's MFG Maroc
02.2022 - 12.2022
Store Manager
Starbucks Alshaya Maroc
02.2019 - 02.2022
Loan officer
Wafasalaf
10.2018 - 12.2018
Responsable RH
Clear View Fashion
07.2018 - 10.2018
Observation Internship
Popular Bank - BCP
02.2018 - 03.2018
Research Master's Degree - Economic and International Trade Law
FSJES Tangier
Professional Bachelor's Degree - Economics of Competition
FSJES Tangier
Specialized Technician - BUSINESS MANAGEMENT
The Specialized Institute of Applied Technologies
Baccalaureate - Physical Sciences and Chemistry
Lycée Abou Bakr Razi