Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative
Hossein Saki

Hossein Saki

Toronto,ON

Summary

Dedicated and customer-focused professional seeking a position as a Customer Service Representative at BMO. Leveraging extensive customer service experience, strong organizational skills, and an educational background in financial administration to contribute effectively to the team and enhance the customer experience.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Ava Meats
Toronto, ON
10.2023 - 02.2024
  • Managed an average of 50 daily customer inquiries, maintaining exceptional service and a 95% resolution rate.
  • Utilized multiple communication channels for client interaction, leading to enhanced customer satisfaction.
  • Ensured the precise recording and relay of detailed customer interactions to enhance record accuracy.
  • Increased team productivity through Collaboration with colleagues and management to address customer needs.
  • Assisted to customers in selecting products, processing orders, managing billing, and handling returns.

Finishing Carpenter

Albion Building Consultant Inc.
Toronto, Ontario
09.2015 - 12.2019
  • Built and maintained strong client relationships leading to increased repeat business and referrals
  • Provided effective training to newly hired employees, resulting in improved team performance and increased productivity.
  • Implemented innovative solutions for process optimization resulting in reduced material waste and cost savings.

Cook

Ava Esfahan Food Market
Toronto, Ontario
09.2012 - 09.2015
  • Managed simultaneous tasks in a fast-paced environment, overseeing daily preparation of up to 100 meals.
  • Effectively communicated with colleagues and management, coordinating orders and resolving challenges to decrease order processing time.
  • Maintained a high level of customer satisfaction during busy periods by demonstrating adaptability and resilience in rapidly changing environments.
  • Helped manage supply ordering and inventory tracking.

Education

Advanced Diploma - Business Administration-Finance

George Brown College
Toronto, ON
12-2023

Skills

  • Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
  • Strong organizational and multitasking abilities
  • Excellent written and verbal communication skills
  • Meticulous attention to detail
  • Experience in data entry and records management
  • Ability to handle sensitive information with confidentiality

Certification

Life License Qualification Program (LLQP) Certification (In Progress)

· Currently enrolled in the LLQP program, expected completion by the end of August 2024.

Canadian Securities Course (CSC)

· Passed CSC 1 exam, expected to complete CSC by the end of July 2024.

Timeline

Customer Service Representative

Ava Meats
10.2023 - 02.2024

Finishing Carpenter

Albion Building Consultant Inc.
09.2015 - 12.2019

Cook

Ava Esfahan Food Market
09.2012 - 09.2015

Advanced Diploma - Business Administration-Finance

George Brown College

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Hossein Saki