HoSsein M. Alizadeh

• Communicating with manufacturers and vendors to arrange repair or RMA of faulty equipment and managing local inventory
• On-site troubleshooting of AV systems, particularly complex integrated systems such as large conference rooms, training rooms, executive rooms and bespoke or legacy systems.
• Working with on-premise IT technicians, contractors and integrators through troubleshooting and repair procedures

Monitored equipment and tool inventory to consistent replenishment in alignment with demand
Headed efforts in identifying trends, finding errors and developing turnaround strategies for support equipment.
Performed equipment maintenance and repairs.
Trained team members effectively to maintain consistent productivity.
Increased organizational efficiency by multitasking to foster timely project completion.
Diagnosed and resolved problems with AV equipment and media management systems.
Oversaw reservation and distribution of AV equipment and facilities for on-site presentations.
Researched and presented various AV options to presenters and site managers.

Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and [Type].
Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Assisted customers in identifying issues and explained solutions to restore service and functionality.
Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Managed high levels of call flow and responded to [Type] technical support needs.
Used ticketing systems to manage and process support actions and requests.
Installed and configured operating systems and applications.
Configured hardware and granted system permissions to new employees.
Installed, configured and maintained computer systems and network connections.
Monitored system performance to identify potential issues.
Diagnosed and troubleshot hardware, software and network issues.
Responded to customer inquiries and provided technical assistance over phone and in person.
Translated complex technical issues into digestible language for non-technical users.

Installed and maintained hardware and computer peripherals to store tangible components.
Communicated with clients to verify roots and causes of computer problems.
Researched and implemented new technologies and methodologies to improve support processes and provide better services to customers.
Diagnosed and troubleshot hardware, software and network issues.

• In Amazon warehouse (Outbound), fulfills customer orders. That means picking, packing and shipping customer orders within specific and tight deadlines (CPT).
• Experience in 2019, 2020 & 2021 Peak Seasons
• Use of PIT (Powered Industrial Trucks) and Reach Truck (lift truck), Clamp Truck ,etc.
• Work on Ship-Dock area due to handling boxes running in conveyors and stacking items inside the trailers plus palletizing item for some other warehouse to sortable later for distribute them to ship to the customers.

• CompTIA A+, CompTIA (computing support, networking, security, open-source (Linux)
• Development, cloud and mobility), Network +, Cisco/CCNA
• Experienced to use Git and GitHub, to troubleshoot and debug complex problems
• Troubleshooting difficult IT problems without SOPs (standard operating procedure)
• Experienced in making data-driven (strategic decisions based on data analysis and interpretation) decisions.
• Strong troubleshooting skills of very complex systems (In technology, the Internet is a prime example of a complex system or perhaps a system of systems)
• Experienced with AWS Solution architecture (Elastic Compute Cloud, is considered the foundation of the AWS Architecture) (S3, EC2, etc.)
• Experienced troubleshooting integrated and interdependent computer systems
• Ability to prioritize work based on department and production objectives
• Experienced automation at scale by using configuration management and the Cloud
• Ability to work, prioritize and make decisions independently in a fast-paced production environment
• Experienced managing projects across cross functional teams, building sustainable processes and coordinating release schedules Basic Qualifications
• Strong analytical and problem-solving skills
• Experience with large scale distributed systems
• Project management experience with cross functional geographically distributed teams
• Experience in procurement, forecasting, and asset management
• Creating risk management plans; Understanding process improvement techniques; Managing escalations, team dynamics, and stakeholders; Creating budgets and navigating procurement; Utilizing project management software, tools, and templates; Practicing Agile project management, with an emphasis on Scrum

• Planning and coordinating CMs (content management system) and CM templates and Hands-on IT systems
• IT experience with client, server, and network service delivery
• Empathizing with users; Defining user pain points; Coming up with ideas for design solutions; Creating wireframes, mockups, and prototypes; Testing designs through usability studies; Iterating on designs based on feedback
• Ability to thrive in an ambiguous and fast-paced IT environment
• Established time management skills with the ability to direct multiple projects simultaneously
• Background of encryption algorithms and how they’re used to safeguard data
• Cover network security solutions, ranging from firewalls to Wifi encryption options
• Key analytical skills (data cleaning, data analysis, data visualization) and tools (spreadsheets, SQL, R programming, Tableau)
• Proven skills in leadership development and team building
• Ability to explain complex IT concepts in simple terms
• Have an analytical mind and are able to communicate complex issues in a concise way
• Automating manual tasks; create/improve small tools that help make team operations more efficient
• Strong troubleshooting skills of very complex systems
• Excellent written and verbal communication skills
• Ability to manage high priority projects
• Allocating, maintaining, and troubleshooting of IT equipment
• Handling support requests and procedures across the network
• Experience troubleshooting skills in a multi-user high availability environment
• Experience in PC repair, troubleshooting, deployment
• Practice in the set up and installation of computer and networking equipment in a professional environment
• Technical program management experience
• Relevant industry engineering experience (IT/Software)
• Program and project management experience