HOSSAM KASSEM

Dedicated Pharmacy Manager with over 18 years of experience in the pharmaceutical industry, enthusiastic about providing top-notch care and service to a diverse clientele. Expert in"patient counseling" and "inventory management" with a strong background in meeting rigorous regulatory requirements. Proven track record of enhancing workflow efficiencies, team leadership, and patient satisfaction in high-volume pharmacy settings.

• Licensed to practice as a pharmacist with Alberta College of Pharmacy Since 02/01/17
• Certified to administer Drugs by Injections.
• Certified in Emergency First Aid with CPR level C.
• APA (Additional prescribing Authorization)
• Diploma in Business Administration 2010-2012. University of Leicester, UK.
• Bachelor in Pharmaceutical Sciences 1993-1998 El-Mansoura University, Egypt.

• Evaluations, training, and coaching.
• Manage workflow in the dispensary.
• Generate and interpret weekly and monthly reports from the Pharmacy dispensing system.
• Disposal of medications in a manner consistent with legal and professional obligations.
• Receiving prescriptions along with data and Patient information verification.
• Advise on the administration, uses and effects of the medication, drug incompatibilities, and contra-indications
• Checking blister pack
• Translate verbal orders from healthcare providers into a written script
• Maintain patient confidentiality and follow all practices consistent with the Privacy Act.
• Handling customer prescription pick up
• Effectively deal with all types of drug plans (e.g. Blue Cross, IA, SS, ESI, etc.) including intervention codes
• Pharmacy software skills

• Professional selling skills
• High impact customer interaction
• Customer centricity
• Professional presentation skills
• Key account management
• Advanced medical training on various medical conditions management (Asthma, Allergic rhinitis, hypertension, osteoporosis, diabetes, and hyperlipidemia)
• Smoking cessation online course (Alberta Pharmacist Association)
• Earned more than 90 CEUs (accredited and non-accredited)