Hortencia Pascual
San Diego
Summary
Highly motivated and reliable Assistant Manager with over 13 years of experience in customer service, team leadership, and operations management.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Dave’s Wholesale
Chula Vista
2015.08 - Current
- Supervise daily store operations, ensuring smooth workflow, efficient customer service, and adherence to company policies.
- Manage inventory, order products, and ensure stock levels meet customer demand.
- Handle financial transactions, including cash handling, deposits, and register management.
- Assist with recruitment, training, and scheduling of staff, fostering a high-performance team culture.
- Resolve customer complaints and provide exceptional service to ensure customer satisfaction.
- Implement and maintain store merchandising and promotional strategies to drive sales.
Jack In The Box
Shift Leader
San Diego
2012.09 - 2015.08
- Provided excellent customer service by taking orders, preparing food, and ensuring timely delivery of meals.
- Assisted in training and mentoring new team members, promoting a collaborative environment.
- Maintained cleanliness and organization of the dining area, kitchen, and restrooms in compliance with company standards.
- Ensured food safety and sanitation standards were upheld in all areas of restaurant operations.
- Worked with team members to meet sales goals, maintain operational efficiency, and improve customer satisfaction.
Education
High School Diploma -
Mark Twain High School
San Diego, CA2012-06
Skills
- Leadership & Team Management
Inventory Control & Stock Management
Customer Service Excellence
Sales & Profit Maximization
Staff Training & Development
Visual Merchandising
Cash Handling & Point of Sale (POS) Systems
Store Operations & Scheduling
Timeline
Assistant Manager
Dave’s Wholesale
2015.08 - Current
Jack In The Box
Shift Leader
2012.09 - 2015.08
High School Diploma -
Mark Twain High School