Horace Hinds
Mississauga,ON
Summary
Dynamic operations leader with extensive experience in logistics and media systems. Demonstrated success in optimizing delivery efficiencies and resolving critical production issues, enhancing service availability and team performance. Committed to driving operational excellence through strategic process improvements.
Overview
18
18
years of professional experience
Work History
Logistics Driver
H&B Disher Courier
Brampton, Canada
06.2024 - Current
- Delivered high-value packages across Canada and U.S., consistently meeting strict deadlines.
- Managed real-time deliveries with mobile dispatch and tracking applications, improving delivery visibility and coordination.
- Optimized delivery routes, enhancing efficiency and reducing transit time for timely package arrivals.
- Executed quality checks on shipping documentation, ensuring accuracy for critical AOG shipments and preventing delays.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Transported packages weighing up to 60 lbs safely, achieving zero safety incidents.
Principal Support Engineer
DIRECTV (AT&T)
Toronto, Canada
07.2018 - 05.2024
- Resolved high-priority production issues, minimizing service disruptions through technical escalations.
- Participated in 24/7 on-call rotation, supporting critical systems and resolving customer issues promptly.
- Utilized tools like Kibana, Tableau, Grafana, SQL, CMS platforms, and vendor APIs for monitoring and analysis.
- Partnered with engineering and product teams to streamline onboarding of partners for VOD live channels and digital ad insertion.
- Maintained systems for ingesting, processing, and delivering VOD and streaming content to set-top box platforms.
- Analyzed processes to identify automation opportunities and design improved workflows.
- Documented workflows and trained team members to promote operational consistency.
- Specified business requirements and acceptance criteria to improve sprint efficiency and shorten delivery timelines.
Content Analyst
AT&T
Toronto, Canada
03.2015 - 07.2018
- Evaluated existing online content, identifying areas for improvement and providing actionable recommendations.
- Reviewed competitor websites to identify improvement opportunities, informing strategies for enhancing own content efforts.
- Collaborated with internal stakeholders to align business objectives with content strategy, enhancing overall effectiveness of content initiatives.
- Validated media and metadata specifications with content providers, ensuring seamless content ingestion and adherence to quality standards.
- Acted as subject matter expert for media processing systems, enhancing operational efficiency.
- Maintained VOD ingestion systems, achieving approximately 97% asset availability on the platform.
- Led internal workshops to enhance troubleshooting efficiency and system comprehension.
- Provided technical support during product launches by producing relevant cross-medium content.
Content Manager
Quickplay Media
Toronto, Canada
03.2010 - 02.2015
- Led content operations for large-scale multiscreen service launch for Canadian carrier.
- Managed video ingestion and content management systems, enhancing mobile streaming experience.
- Facilitated onboarding of partners such as HBO, NFL, NHL, NBA, CTV, and CBC to expand offerings.
- Monitored performance metrics, identifying key areas for improvement in content quality and delivery.
- Oversaw content teams, evaluating productivity to optimize team effectiveness.
- Developed performance dashboards to track encoding volume failure rates and error trends.
- Performed regular audits of existing material to maintain accuracy and relevancy.
Content Processor / QA
Quickplay Media
Toronto, Canada
12.2008 - 02.2010
- Conducted quality control on media and metadata, ensuring accuracy for streaming services
- Conducted regression testing and service validation to ensure content availability
- Monitored quality control of media files before release to clients.
- Processed media content for streamlined distribution across platforms
- Facilitated launch of AT&T’s mobile streaming platform (Primetime To Go), contributing to service delivery
- Troubleshot technical issues with media processing tools, increasing operational efficiency
- Led team of 5 providing customer support to U.S. clients, improving user experience
- Ensured proper security measures were taken when handling sensitive customer data.
Education
Business Management -
Humber College
Toronto, ONSkills
- Problem solving and troubleshooting
- Team collaboration
- Data analysis and monitoring
- Ticketing systems management
- Remote assistance
- Time management
- Logistics optimization
Affiliations
- Adult mens soccer league - Present
- Pickleball 2024 - Present
References
References available upon request.
Volunteer Experience
- Youth Basketball Trainer, Southern Ontario Spartans, Mississauga, ON, 2019 - 2021
- Rep Assistant Coach, Brampton Minor Basketball Association, Brampton, ON, 2022 - Present
Timeline
Logistics Driver
H&B Disher Courier
06.2024 - Current
Principal Support Engineer
DIRECTV (AT&T)
07.2018 - 05.2024
Content Analyst
AT&T
03.2015 - 07.2018
Content Manager
Quickplay Media
03.2010 - 02.2015
Content Processor / QA
Quickplay Media
12.2008 - 02.2010
Business Management -
Humber College