Hope Jeanine Ukundimana
Montreal,Québec
Summary
As a dynamic and results-oriented professional, I bring an experience that I’m excited to leverage in your organization. I thrive on achieving goals and driving success through strategic problem-solving and collaboration. My strong expertise in various skills and technologies allows me to contribute effectively. I am passionate about working with teams to create positive outcomes and I look forward to bringing my skills and enthusiasm to your company. Together, I believe we can achieve remarkable results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Seamstress
SRTX
07.2024 - 08.2024
- Drew patterns and cut fabric pieces, assembled, and sewed to create wearable garment.
- Improved garment fit and overall quality by skillfully making alterations to clothing items.
- Assisted with inventory management and restocking of supplies for continuous availability.
- Enhanced customer satisfaction by providing timely and precise sewing services for various types of garments.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed to complete tasks in time.
Kitchen Helper
Biru-Biru Restaurant
10.2023 - 08.2024
- Followed supervisor instructions to complete tasks on time.
- Cleaned and organized kitchen stations to promote team efficiency.
- Assisted chefs with various cooking tasks, contributing to the creation of diverse and delicious menu items for satisfied patrons.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Optimized workflow in the kitchen by effectively juggling multiple responsibilities under high-pressure situations, resulting in smooth operations.
- managed to work healthily with co-workers.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Developed and maintained courteous and effective working relationships.
Personal Support Worker
RESIDENCE SNOWDOWN
06.2024 - 07.2024
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with daily living activities, running errands, and household chores.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
- Learned and adapted quickly to new technology and software applications.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Head Seamstress
ISLO Collections
08.2021 - 04.2023
- Stayed current on industry trends, ensuring that techniques employed were relevant and uptodate.
- Mentored junior staff members, fostering a culture of continuous learning and skill development within the team.
- Optimized workspace organization, leading to increased team productivity and improved overall workflow.
- Ensured customer satisfaction by delivering high-quality alterations and custom tailoring services in a timely manner.
- Constructed well-tailored dresses, trousers and jackets with precise attention to detail.
- Developed strong relationships with clients through excellent customer service skills and attention to detail in every project undertaken.
- Enhanced customer satisfaction by providing timely and precise sewing services for various types of garments.
- Minimized fabric waste by carefully planning cuts and utilizing leftover material for smaller projects or repairs when possible.
- Ensured accurate measurements were taken for each client''s project, resulting in well-fitting final products that required minimal adjustments.
- Maintained clean and organized work area and verified safe and proper equipment functionality to reduce downtime.
- Meticulously maintained all sewing equipment, resulting in improved machine performance and reduced downtime.
- Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
- Expanded clientele base through targeted marketing efforts showcasing unique sewing skills and exceptional craftsmanship abilities.
- Operated sewing machines to join, reinforce, or decorate products and performed hand stitching for smaller projects.
- Drafted designs and patterns for original garments.
- Trained new seamstresses on company procedures and best practices, fostering a knowledgeable and skilled workforce.
- Skillfully managed multiple projects simultaneously, ensuring timely completion of each without compromising quality or customer satisfaction.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Seamstress
Chicago Style Rwanda
12.2021 - 06.2022
- Drew patterns and cut fabric pieces, assembled, and sewed to create wearable garment.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Consistently adhered to company safety protocols while operating sewing equipment, minimizing workplace accidents and ensuring the well-being of team members.
- Measured and cut fabric for garment construction according to customer specifications.
Sales Representative
BRK
12.2021 - 06.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Quickly and accurately counted drawers at start and end of each shift.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Performed cash, card, and check transactions to complete customer purchases.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Improved efficiency, organized checkout area for optimal workflow.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Diploma - Computer Science Technology (Programming)
Lasalle College
Montreal, QC09.2026
BBA - Entrepreneurial Studies
African Leadership University
Kigali, Rwanda05.2025
Skills
- Fabric Cutting
- Fashion Design Knowledge
- Fitting adjustments
- Project Leadership
- Patternmaking
- Sewing machine operation
- Customer Service
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Problem-solving skills
- Cleaning and sanitizing
- Housekeeping
- Mobility Assistance
- Emotional Support
- Nutrition Support
Personal Hygiene Assistance
Languages
English
Native or Bilingual
French
Professional Working
Certification
- CPR/AED Certification
- Personal Support Worker(PSW)
- certified seamstress
Timeline
Seamstress
SRTX
07.2024 - 08.2024
Personal Support Worker
RESIDENCE SNOWDOWN
06.2024 - 07.2024
Kitchen Helper
Biru-Biru Restaurant
10.2023 - 08.2024
Seamstress
Chicago Style Rwanda
12.2021 - 06.2022
Sales Representative
BRK
12.2021 - 06.2022
Head Seamstress
ISLO Collections
08.2021 - 04.2023
Diploma - Computer Science Technology (Programming)
Lasalle College
BBA - Entrepreneurial Studies
African Leadership University
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