HOPE DIANAH NAMAKULA
Ajax,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Communication Relations Volunteer
Christian Faith Outreach Center
2023.11 - Current
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed strong communication and organizational skills through working on group projects.
Guest Service Assistant
Jumeirah International Hotel LLC.
2022.09 - 2023.08
- Handled customer complaints to satisfy and retain guests.
- Assisted guests with variety of services and local attraction information.
- Maintained high level of professionalism and discretion when dealing with guests.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
Guest Service Associate
Melia Desert Palm Hotel.
2020.01 - 2022.07
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Ensured adherence to brand standards while providing outstanding service for all hotel clients.
- Scheduled and confirmed restaurant reservations for guests.
- Maintained neat and orderly front desk and lobby area to uphold hotel standards.
Education
Diploma in Fashion And Design
Tem International School of Beauty
Uganda09.2019
U.A.C.E Certificate
Kitende Secondary School
Uganda12.2014
U.C.E Certificate
Wits College Namulanda,
Uganda12.2012
Skills
- Excellent Communication skills
- Willingness to learn
- Empathy
- Problem solving
- Adaptability
- Good Telephone Etiquette
- Time management
- Customer Relations
Certification
- Food Handler Certification - February 2024
- Shelter Standards Certificate - February 2024
- CPR / AED / First-Aid Certificate - February 2024
- Ontario Human Rights Certificate - March 2024
- Worker Health and Safety Awareness Certificate - March 2024
Timeline
Communication Relations Volunteer
Christian Faith Outreach Center
2023.11 - Current
Guest Service Assistant
Jumeirah International Hotel LLC.
2022.09 - 2023.08
Guest Service Associate
Melia Desert Palm Hotel.
2020.01 - 2022.07
Diploma in Fashion And Design
Tem International School of Beauty
U.A.C.E Certificate
Kitende Secondary School
U.C.E Certificate
Wits College Namulanda,
- Food Handler Certification - February 2024
- Shelter Standards Certificate - February 2024
- CPR / AED / First-Aid Certificate - February 2024
- Ontario Human Rights Certificate - March 2024
- Worker Health and Safety Awareness Certificate - March 2024
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