Hope Ameliah Boome Kapata
Gatineau,QC
Summary
Detail-oriented candidate using bilingual language (in french and English ). Possesses a strong work ethic and the ability to work independently to complete projects in a timely manner, able to work under pressure and provide the best services. Highly motivated professional. Problem-solving, and quality assurance. Proven track record of meeting production goals and exceeding customer expectations. Excellent communication, organizational and multitasking skills, with the ability to work Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety, and wellness while serving patients of all backgrounds. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
5
5
years of professional experience
Work History
Sales Associate
Hooverwood nursing home
01.2020 - 09.2022
- Answered patient call lights and performed timely services to enhance physical well-being of patients
- Kept patients' rooms clean and orderly by making beds and wiping down high-touch surfaces
- Documented and reported patient information to the nursing staff.
- Assisted with transporting patients for tests or treatments as needed.
- Responded quickly to emergency situations while maintaining professionalism at all times
- Took and recorded temperatures, blood pressure and other vital signs
- Maintained a clean and safe environment for patients.
- Assisted at meal times with cutting up food and feeding patients.
- Recognized changes in patient conditions immediately and reported any concerns promptly
- Provided assistance with daily living activities like eating or bathing when necessary.
Sales Associate
The room place
04.2021 - 01.2022
- .Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Listened to customer needs and desires to identify and recommend optimal products.
- Quoted prices, credit terms, and other bid specifications
- Recorded accurate and efficient records in customer database
- Monitored service after sale and implemented quick and effective problem resolutions
Crew Member
Wendy's
04.2021 - 05.2022
- Encouraged customers to make additional purchases and suggested relevant items
- Organized merchandise displays to promote higher levels of customer engagement
- Utilized active listening techniques to identify customer needs and provided appropriate solutions
- Engaged with guests to understand and anticipate customer service needs
- Independently or in team environment
- Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance
- Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives
- Resourceful and results-driven with passion for growth and efficiency to meet company needs and increase service value
- Reliable worker with excellent communication, time management, and computer skills
- Driven and detail-oriented individual with the desire to use analytical and problem-solving skills to meet goals
- Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business
- Demonstrated product features and capabilities to potential buyers.
- Cultivated relationships with new and existing customers to drive sales
- Handled customer complaints and inquiries in acourteous and efficient manner.
Nursing Assistant
Operator, Adidas
12.2017 - 12.2019
- Completed all store opening and closing procedures.
- Recommended menu items according to customer preferences and dietary restrictions
- Organized and stored ingredients according to schematics and expiration dates
- Inspected product quality on a regular basis, reporting any discrepancies immediately
- Maintained an organized work area to ensure efficient operations.
- Memorized food and drink recipes to prepare orders with speed and accuracy
- Cleaned and sanitized store restroom areas and stalls.
- Coordinated with other crew members to complete assigned tasks quickly and effectively
- Packaged and labeled to-go and delivery orders for pickup.
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
Education
Associate of Applied Science - Nursing
Ivy Tech Indiana
Indianapolis, IN, USA12.2025
Certified Nursing Assistant - Nursing Assistance
Montgomery Community College
Silver Spring, MD, USA07.2020
High School Diploma -
Central High School
Capitol Heights, MD, USA08.2018
Skills
- Customer Service
- Valid Driver's License
- Effective Communication
- Teamwork and Collaboration
- Continuous Improvements
- Attention to Detail
- Warehouse Operations
- Experience with Microsoft 365 word, excel, powerpoint
Accomplishments
- Nursing assistant
- LANGUAGES
- French
- English
- Bilingual
- Lingala
- Native
Timeline
Sales Associate
The room place
04.2021 - 01.2022
Crew Member
Wendy's
04.2021 - 05.2022
Sales Associate
Hooverwood nursing home
01.2020 - 09.2022
Nursing Assistant
Operator, Adidas
12.2017 - 12.2019
Associate of Applied Science - Nursing
Ivy Tech Indiana
Certified Nursing Assistant - Nursing Assistance
Montgomery Community College
High School Diploma -
Central High School
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