Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hope Zeron

Brockville,ON

Summary

Summary

Experienced business owner and former supervisor with a strong background in leadership, customer service, and operational management. As a dog groomer business owner, I developed excellent attention to detail, time management, and client communication skills. Previously, as a Subway supervisor, I successfully managed team workflows, ensured quality standards, and maintained efficient daily operations. I bring a strong work ethic, dedication, and the ability to thrive in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Dog Groomer

Owner
09.2023 - Current
  • Conducted thorough grooming sessions, ensuring dogs hygiene and aesthetic appearance.
  • Managed pet handling during grooming to ensure comfort and safety.
  • Maintained a clean, safe, and hygienic work environment for optimal pet care.
  • Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
  • Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
  • Delivered exceptional customer service, addressing client concerns promptly and professionally to maintain a positive reputation.
  • Monitored inventory levels of grooming supplies, ensuring availability of essential products for daily operations.

Supervisor

Subway
06.2021 - 06.2024
  • Assisted in daily operations, ensuring adherence to safety protocols and company policies.
  • Supported team members in executing tasks efficiently within designated timeframes.
  • Adapted quickly to changing environments, demonstrating flexibility in task management.
  • Maintained a clean and organized work area, promoting safety and efficiency standards.
  • Demonstrated leadership and problem-solving abilities to enhance team productivity.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Education

Professional Pet Styling Certificate - Dog Groomer

Pets Beautiful School of Styling
London, ON
02.2025

High School Diploma -

Tr Leger
Brockville
04.2024

Skills

  • Patience and empathy
  • Animal handling expertise
  • Relationship building
  • Customer service
  • Reliability and punctuality
  • Continuous learning attitude
  • Training and mentoring
  • Goal oriented
  • Staff management
  • Attention to detail
  • Decision-making
  • Complex Problem-solving
  • Prioritization and time management

Timeline

Dog Groomer

Owner
09.2023 - Current

Supervisor

Subway
06.2021 - 06.2024

Professional Pet Styling Certificate - Dog Groomer

Pets Beautiful School of Styling

High School Diploma -

Tr Leger
Hope Zeron