Hope Zeron
Brockville,ON
Summary
Summary
Experienced business owner and former supervisor with a strong background in leadership, customer service, and operational management. As a dog groomer business owner, I developed excellent attention to detail, time management, and client communication skills. Previously, as a Subway supervisor, I successfully managed team workflows, ensured quality standards, and maintained efficient daily operations. I bring a strong work ethic, dedication, and the ability to thrive in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Dog Groomer
Owner
09.2023 - Current
- Conducted thorough grooming sessions, ensuring dogs hygiene and aesthetic appearance.
- Managed pet handling during grooming to ensure comfort and safety.
- Maintained a clean, safe, and hygienic work environment for optimal pet care.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Delivered exceptional customer service, addressing client concerns promptly and professionally to maintain a positive reputation.
- Monitored inventory levels of grooming supplies, ensuring availability of essential products for daily operations.
Supervisor
Subway
06.2021 - 06.2024
- Assisted in daily operations, ensuring adherence to safety protocols and company policies.
- Supported team members in executing tasks efficiently within designated timeframes.
- Adapted quickly to changing environments, demonstrating flexibility in task management.
- Maintained a clean and organized work area, promoting safety and efficiency standards.
- Demonstrated leadership and problem-solving abilities to enhance team productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
Professional Pet Styling Certificate - Dog Groomer
Pets Beautiful School of Styling
London, ON02.2025
High School Diploma -
Tr Leger
Brockville 04.2024
Skills
- Patience and empathy
- Animal handling expertise
- Relationship building
- Customer service
- Reliability and punctuality
- Continuous learning attitude
- Training and mentoring
- Goal oriented
- Staff management
- Attention to detail
- Decision-making
- Complex Problem-solving
- Prioritization and time management
Timeline
Dog Groomer
Owner
09.2023 - Current
Supervisor
Subway
06.2021 - 06.2024
Professional Pet Styling Certificate - Dog Groomer
Pets Beautiful School of Styling
High School Diploma -
Tr Leger