Hope Tiara Alayunt
Uxbridge
Summary
I am 30 years old looking to switch out of a sitting 9-5 office job and get back on my feet. I am physically healthy and fit, outgoing, professional, people pleaser and a big animal lover. In my free time I volunteer with Wildlife Rescue and love spending time outdoors in all seasons but winter. I believe I would make an excellent addition to a team and look forward to my future career path.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administration Assistant
Borlak Law
01.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Managing up to 50 incoming calls nd follow-up emails per day from customers.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Improved workplace productivity with the implementation of a centralized filing system, organizing both digital and physical documents.
- Assisted coworkers and staff members with special tasks on daily basis.
- Maintained inventory of office supplies and placed orders.
Receptionist Administrator
Secure Capital MIC
07.2017 - 09.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Assisted in the planning and execution of company events for improved employee morale and client relations.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Hostess
Jack Astors - Don Mills
03.2015 - 01.2017
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
Education
Diploma - Child Youth Worker
Centennial College
Scarborough, ON04-2016
High School Diploma -
Stephen Leacock
Scarborough, ON06-2012
Skills
- Effective multitasking
- Administrative support
- Reception area maintenance
- Telephone reception
- Exceptional communication
- Office management
- Cleanliness maintenance
- Database maintenance
Certification
- CPR/AED Certification
- First Aid Certification
- ServSafe Food Handler's Certification
- Professional Telephone Skills Certification – Customer Service Training Institute.
- Employee of the month
- WHIMIS- Health and Safety Trained
Timeline
Administration Assistant
Borlak Law
01.2024 - Current
Receptionist Administrator
Secure Capital MIC
07.2017 - 09.2019
Hostess
Jack Astors - Don Mills
03.2015 - 01.2017
- CPR/AED Certification
- First Aid Certification
- ServSafe Food Handler's Certification
- Professional Telephone Skills Certification – Customer Service Training Institute.
- Employee of the month
- WHIMIS- Health and Safety Trained
Diploma - Child Youth Worker
Centennial College
High School Diploma -
Stephen Leacock
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