Hope Thomas
Prince George,BC
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
6
6
years of professional experience
Work History
Maternal Child Health Administrative Assistant
Carrier Sekani Family Services
01.2022 - Current
- Contributed to a positive workplace culture by collaborating effectively with colleagues from diverse professional backgrounds.
- Collected, sorted and distributed mail, messages, and courier deliveries.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices within health administration.
- Increased efficiency in document processing by implementing digital filing systems that reduced paper usage while maintaining high security standards.
- Answered inquiries from general public and clients.
- Handled intake and referrals documentation for new patients and set a file on nucleus.
- Greeted and interacted with clients to provide information, answer questions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Maintained inventory of office supplies and placed orders.
- Completed forms, reports, logs, and records to quickly handle all documentation for finance office.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Health Receptionist
Saikuz First Nation
01.2019 - 01.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
High School Diploma -
Nechako Valley Secondary School
Vanderhoof, BC06.2018
Skills
- Multitasking proficiency
- Time management mastery
- Professionalism and discretion
- Appointment setting
- Problem-solving capacity
- Organizational aptitude
- Office administration experience
- Strong organizational skills
- Critical thinking
- Data entry
- Office administration
- Administrative support
- Microsoft Word
- Microsoft Excel
- Microsoft outlook
- Filing
- Scheduling
- Spreadsheet development
- Confidential document control
- Internal communications
Languages
English
Native or Bilingual
Timeline
Maternal Child Health Administrative Assistant
Carrier Sekani Family Services
01.2022 - Current
Health Receptionist
Saikuz First Nation
01.2019 - 01.2022
High School Diploma -
Nechako Valley Secondary School
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