HOPE STOYKO
Winnipeg,Canada
Summary
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
BARTENDER
NORVILLA HOTEL
Winnipeg, Canada
05.2024 - Current
- Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences
- Completed POS transactions, returning currency, coin, and payment cards to patrons
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Developed strong working relationships with customers and staff
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills
- Checked customer identification to verify age requirements for alcohol purchases
- Trained and mentored new team members in proper bar operations
BARTENDER/MANAGER
LIPSTIXX
Winnipeg, Canada
08.2023 - 11.2024
- Demonstrated strong leadership skills while motivating team members during busy shifts
- Managed daily operations of bar including ordering supplies, tracking inventory, and setting schedules
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior
SERVER/WAITRESS
BOOGIES DINER AND SPORTS LOUNGE
Winnipeg, Canada
05.2023 - 08.2023
- Bussed and reset tables to keep the dining room and work areas clean.
- Served both the diner and the bar/VLT lounge.
- Served food and beverages promptly, with focused attention to customer needs.
- Catered to guests throughout the meal, from sit-down to the conclusion of the visit.
- Memorized menu items to help guests with meal and drink choices, and suggestive selling.
- Light bussing, salad, and soup preparation as part of server duties.
SERVER/WAITRESS
OLIVE GARDEN RESTAURANT
Winnipeg, Canada
07.2022 - 04.2023
- Accurately recorded orders on cash register and point-of-sale system.
- Served food and beverages to patrons and confirmed complete orders.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided exceptional service to high volume of daily customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Education
HIGH SCHOOL DIPLOMA -
GRANT PARK HIGH SCHOOL
Winnipeg, MBSkills
- Wine and liquor service
- ServSafe Certified
- First Aid
- Schedule preparation
- Staff training and development
- Order Management
- Inventory
- Staff management
- POS operation
- Time management
- Highly reliable
Certification
Smart choices CPR/first aid
References
References available upon request.
Timeline
BARTENDER
NORVILLA HOTEL
05.2024 - Current
BARTENDER/MANAGER
LIPSTIXX
08.2023 - 11.2024
SERVER/WAITRESS
BOOGIES DINER AND SPORTS LOUNGE
05.2023 - 08.2023
SERVER/WAITRESS
OLIVE GARDEN RESTAURANT
07.2022 - 04.2023
HIGH SCHOOL DIPLOMA -
GRANT PARK HIGH SCHOOL
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