Hope Sparling
Ottawa,ON
Summary
Experienced and customer focused precessional with over 7 years in retail, seeking to transition into a receptionist role. Skilled in handling high volume customer interactions,managing phone communications, and performing administrative tasks with accuracy and professionalism. Proficient in microsoft office, with strong organizational, multitasking and problem solving skills. Known for a welcoming attitude,reliability and the ability to create positive first impressions in fast paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Head Cashier Supervisor/Lead Key Holder
Linen Chest
10.2021 - Current
- Oversee store operations, ensuring policy compliance and efficient procedures.
- Manage store openings and closings, ensuring smooth daily operations and security compliance.
- Conduct detailed Cashier audits, identifying discrepancies and implementing corrective actions to enhance financial accuracy.
- Maintained compliance with company policies regarding cash control,loss prevention and procedural checks.
- Collaborated with store management to implement promotional strategies that boosted sales.
- Deliver exceptional customer service, resolving issues and fostering loyalty.
Full Time Customer Service
Metro
01.2021 - 12.2021
- Assisted customers with product inquiries and resolving complaints professionally.
- Operated cash registers and self-checkout stations, handling cash operations.
- Assisted with opening and closing procedures daily.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Part Time Cashier
Frescho
11.2018 - 10.2020
- Handled cash transactions accurately, enhancing customer satisfaction and operational efficiency.
- Maintained accurate cash drawer and balanced end-of-day reports.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Assisted in training new cashiers on operational procedures and system usage.
Summer Camp Supervisor
Dovercourt Recreation Centre
06.2018 - 09.2018
- Coordinated with fellow staff to design age-appropriate programs,resulting in increased camper satisfaction and participation.
- Supervised daily activities and ensured camper safety,leading to a secure and enjoyable experience for all participants.
- Fostered a welcoming environment for new campers,enhancing their comfort and engagement within the camp community.
- Maintained accurate records for attendance,incidents and activity reports.
Education
High School Diploma -
Woodroffe High School
Ottawa09-2020
Skills
- Technical proficiencies
- Cash Management skills
- Financial And Analytical skills
- Health and safety compliance
- Ability to effectively manage time and prioritize tasks
- Customer service with Verbal and written communication
- Retail management background
- Trusted with keyholder responsibilities, including opening and closing procedures
Languages
English
French
Certification
- Licensed Ontario Smart Serve - August 2021-Present
Timeline
Head Cashier Supervisor/Lead Key Holder
Linen Chest
10.2021 - Current
Full Time Customer Service
Metro
01.2021 - 12.2021
Part Time Cashier
Frescho
11.2018 - 10.2020
Summer Camp Supervisor
Dovercourt Recreation Centre
06.2018 - 09.2018
High School Diploma -
Woodroffe High School