Hope Sithole
Edmonton
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the fast food and retail industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing client rapport. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
4
4
years of professional experience
Work History
Crew member/ sales person
McDonalds
07.2022 - 09.2024
- Responsible for taking orders on drive thru and making sure they get their order quickly without waiting over4 to5 minutes
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Worked front counter, drive-thru and other areas.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Sales Person
Esats clothing store
06.2020 - 12.2020
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Education
Bachelor of Commerce degree - Major Accounting
Grant MacEwan University
A level - undefined
Wanezi high school
Skills
- Good communication
- Excellent time management
- Team leadership
- Customer service
- Negotiations
- Problem solving
- Attention to detail
- Computer skills
Languages
English
Native or Bilingual
Timeline
Crew member/ sales person
McDonalds
07.2022 - 09.2024
Sales Person
Esats clothing store
06.2020 - 12.2020
A level - undefined
Wanezi high school
Bachelor of Commerce degree - Major Accounting
Grant MacEwan University
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