Hope Savard
Crysler, ON,ON
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Dev Hotel
09.2022 - 11.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Team Leader
Calypso
06.2023 - 09.2023
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
Drive-Thru Cashier
McDonald's
08.2021 - 03.2022
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Followed food safety and sanitation guidelines at all times.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Assisted customers with menu items and accurate order fulfillment.
Server
Dev Hotel
11.2022 - 06.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Diploma - Hospitality And Tourism Operations Management
Algonquin College
Ottawa, ON04.2024
Skills
- Cash Handling
- Banquet Coordination
- Performance Improvement
- Guest Seating
- Cool Under Pressure
Timeline
Team Leader
Calypso
06.2023 - 09.2023
Server
Dev Hotel
11.2022 - 06.2023
Front Desk Receptionist
Dev Hotel
09.2022 - 11.2022
Drive-Thru Cashier
McDonald's
08.2021 - 03.2022
Diploma - Hospitality And Tourism Operations Management
Algonquin College
Similar Profiles
Nataly BenavidesNataly Benavides
Processing Agent at Dev HotelProcessing Agent at Dev Hotel
Christopher KyazzeChristopher Kyazze
IT Officer at Dev HotelIT Officer at Dev Hotel
Alero CommeyAlero Commey
Customer Service Representative at Dev Hotel And Conference CentreCustomer Service Representative at Dev Hotel And Conference Centre