Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kayla Powers

Kitimat,BC

Summary

Hard-working professional with a Business Diploma specializing in Human Resources and Labor Relations. 6 Years’ experience in the administrative field and am aiming to leverage these skills to successfully fill the position available at Civeo Sitka Lodge as Front Office Supervisor.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Administrative Assistant

FSI ltd
Kitimat, BC
07.2020 - Current
  • Schedule and coordinate meetings, appointments, and travel arrangements for supervisors and managers
  • Organized and maintained filing and document management systems by coordinating, archiving, and purging files
  • Handled Management of communication to executives by taking and making telephone calls, reviewing, and prioritizing emails/mail and composing and typing correspondence
  • Updated details in company database by keying in customer contacts and delivery

Front Office Administrator

Civeo
Kitimat, BC
01.2020 - Current
  • Type documents such as correspondence, drafts, memos, and emails, and prepare reports weekly for management, head office and clients
  • Open, sort, and distribute incoming messages and correspondence
  • Oversee office inventory by restocking supplies and submitting purchase orders
  • Sort and distribute business correspondence to correct departments or staff members, reducing dropped communications and enabling faster response to key requests
  • Perform careful fittings to maximize client comfort and effectiveness of devices
  • Greet visitors and make sure all questions and concerns met with clear and prompt answers or suggestions
  • Answer multiple calls and emails daily to clients, management and/or guests
  • Demonstrate self-reliance by meeting and exceeding workflow needs
  • Recognized by management for providing exceptional customer service
  • Leverage Excel to input and compile data gathered from various source
  • Booking flight and taxi manifests for employees in all departments

Assistant Manager

Budget Car Rental
, BC
01.2018 - 01.2019
  • Mitigated financial discrepancies, accurately monitoring payroll, credit card purchases, invoicing and budgeting
  • Evaluated employee job performance and motivated staff to improve productivity
  • Optimized personal coverage, prepared work schedules-based on staff availability and forecasted demands
  • Facilitated communication between departments, management, and customers to resolve issues and achieve performance targets
  • Increased office organization by developing filing system and customer database protocols
  • Oversaw 7 staff by training, mentoring, and engaging in support role
  • Assessed, optimized, and elevated operations to target current and expected demands
  • Assessed team proficiencies, identifying and targeting areas for improvement
  • Answered upwards of 20 phone calls daily, taking detailed messages
  • Arranged appointments and ensured clients had everything needed

Front Desk

Comfort Inn & Suites
07.2014 - 07.2018
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Education

Business Diploma - Business Management Specializing, Human resources and Labor Relations

Career City College
Kelowna
2022

Adult Graduation Diploma -

Northwest Community College
Terrace, BC
2015

Skills

  • Scheduling
  • Administrative skills
  • Multitasking
  • People skills
  • Microsoft Office 365
  • Confidentiality and Data Protection
  • Multitasking and Time Management
  • Writing and Editing Skills

Certification

Pipeline Construction Safety Training Standard- First Aid Pandemic Awareness Certified

Timeline

Administrative Assistant

FSI ltd
07.2020 - Current

Front Office Administrator

Civeo
01.2020 - Current

Assistant Manager

Budget Car Rental
01.2018 - 01.2019

Front Desk

Comfort Inn & Suites
07.2014 - 07.2018

Business Diploma - Business Management Specializing, Human resources and Labor Relations

Career City College

Adult Graduation Diploma -

Northwest Community College

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Kayla Powers