Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Hope Pettibone

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

2
years of professional experience

Work History

Fastfrate

Call Taking and Customer Relations
05.2022 - Current

Job overview

  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Cross-trained and provided backup support for organizational leadership.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • daily use of multiple different software's at one time
  • arranged orders for pickup
  • providing tracking information
  • Trained staff on operating procedures and company services.
  • Worked effectively in fast-paced environments.
  • learned multiple positions to provide back at key times
  • answer emails in a timely and efficient manner

Spot One Cratering

Server

Job overview

  • Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

The Beer Store

Cashier

Job overview

  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Performed cash, and card transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register to record transactions accurately and efficiently.
  • Built relationships with customers to encourage repeat business.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Multi Fibers

General Labour

Job overview

  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • packaged product in a timely manner
  • organized the warehouse to ensure sufficient timing locating product for the next orders
  • Trained new hires on company procedure


Mary Browns

Fast Food Worker

Job overview

  • Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or drivers.
  • Kept accurate records of inventory levels, enabling timely reordering of supplies to prevent shortages during busy periods.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Demonstrated flexibility in schedule availability, ensuring adequate staffing levels were maintained during peak hours or unexpected absences.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
  • Processed orders on POS system and accepted cash and card payments.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.

Education

Bramalea Secondary School
Brampton, ON

High School Diploma
06.2018

University Overview

Skills

  • Food Safety Standards
  • Reservations Management
  • Exceptional customer service
  • Food station setup
  • Transactions and Cash Handling
  • Menu Recommendations
  • Inventory Management
  • Warm and Friendly
  • Adaptable and Flexible
  • Age Verification
  • Banquet Coordination
  • Conflict and Complaint Resolution
  • Relationship Management
  • Ability to Lift 30 Pounds
  • Strong Work Ethic
  • Reliable and Responsible
  • Decision-Making
  • Staff Training
  • Point of sale operation
  • Courteous Phone Demeanor
  • Team Player
  • Cool Under Pressure
  • Conflict Resolution
  • Teamwork and Collaboration
  • Multitasking Abilities
  • Data Entry
  • Good Telephone Etiquette

Languages

English
Full Professional

Timeline

Call Taking and Customer Relations
Fastfrate
05.2022 - Current
Server
Spot One Cratering
Cashier
The Beer Store
General Labour
Multi Fibers
Fast Food Worker
Mary Browns
Bramalea Secondary School
High School Diploma

Similar Profiles

CREATE PROFILE
Hope Pettibone