Hope Parsons
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Various Positions
Loblaw
08.2021 - Current
- Worked in multiple departments such as; Joe Fresh, The C-Shop, and Front End.
- Promoted to Customer Service Clerk.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Met customer service goals and exceeded customer expectations.
Summer Camp Leader
NSCC
07.2023 - 08.2023
- Established positive relationships with campers and parents through effective communication and rapport-building efforts.
- Promoted teamwork among camp staff and counselors, fostering a supportive and collaborative work environment.
- Enhanced camper experience by developing and implementing engaging, age-appropriate activities.
- Increased camper retention rates by consistently delivering high-quality programs and memorable experiences.
Customer Service Representative
Canadian Tire Corporation, Limited
10.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Streamlined the checkout process for faster service and improved customer experience.
Education
Bachelor of Science - Chemistry
St. Francis Xavier University
Antigonish, NS04.2027
High School Diploma -
Woodlawn High School
Dartmouth, Nova Scotia06.2023
Skills
- Calm Under Pressure
- Research
- Problem-Solving
- Customer Service
- Cash Handling
- Organizational Skills
- Interpersonal Skills
- Critical Thinking
Volunteer Experience
- Dartmouth, NS, 10/2021 - 06/2022, Best Buddies Canada, 50 Hours
- Dartmouth, NS, 10/2021 - 06/2022, Woodlawn High School, Panther Pantry, 30 Hours
References
- Roy Dempsey, Teacher and Council Advisor, Woodlawn High School, 9024016988, rdempsey@hrce.ca
- Maria Keramaris, Teacher, Woodlawn High School, 9022097129, mkeramaris@hrce.ca
- Daniel MacDonald, Teacher and School Registrar, Woodlawn High School, 9024359452, daniel.macdonald@hrce.ca
Timeline
Customer Service Representative
Canadian Tire Corporation, Limited
10.2023 - Current
Summer Camp Leader
NSCC
07.2023 - 08.2023
Various Positions
Loblaw
08.2021 - Current
Bachelor of Science - Chemistry
St. Francis Xavier University
High School Diploma -
Woodlawn High School
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