Hope Ortenblad
Summary
High performing candidate with years of data entry and customer service experience currently looking for my next position. I have proven experience in high volume workloads while maintaining a professional demeanor during client interactions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Claims Clerk
Quikcard HSA
01.2023 - 05.2024
- Process claims for ADSC clients; Process pre-authorization requests for dental providers; Forward treatment plans or claims to the appropriate department for further consideration; Return claims and/or pre-authorization requests that have missing or incorrect information; Maintain a high degree of accuracy; Collaborate with team members and supervisors to answer questions and improve current processes.
Call Center Representative
Quikcard HSA
09.2019 - 12.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Promptly responded to inquiries and requests from clients and service providers.
- Collaborated with colleagues and managers to obtain knowledge or training to correctly and empathetically answer client and/or service provider's questions and concerns.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
Legal Assistant
Wells & Associates
06.2019 - 08.2019
- Enter client's information into legal software and place appropriate information into physical file; photocopying various information and other tasks set by the Paralegals.
Shift Supervisor
Tim Hortons
10.2017 - 04.2019
- Reacts immediately to issues requiring attention during the shift; Provides ongoing, specific direction to team members; Responds to guest service complaints in a timely manner; Maintains operational efficiency through use of positioning charts; Supervises team members to ensure duties are completed; Ensures all restaurant policies are followed during the shift; Completes all required shift documentation
Part Time Deli Clerk/Cashier
K&K Foodliner
08.2012 - 06.2018
- Slicing and packaging meat and cheese orders to customers standards; Giving change and bagging customers items; Stock deli and store according to company standards; Clean and close the deli counter; Count and close the cash register
Education
Paralegal, Legal Assistant/Paralegal -
Reeves College
01.2014
Skills
- Keying
- Collaborative Problem Solving
- Conflict Resolution
- Data entry proficiency
- Accuracy and Precision
- Teamwork and Collaboration
- Customer Service
- Microsoft Office
- Verbal Communication
- Policy Interpretation
- Adobe
Websites
Certification
- MSOS Microsoft Outlook 2010
- MSOS: Microsoft Excel 2010
- MSOS Microsoft Word 2010
Data Entry
True
Timeline
Claims Clerk
Quikcard HSA
01.2023 - 05.2024
Call Center Representative
Quikcard HSA
09.2019 - 12.2022
Legal Assistant
Wells & Associates
06.2019 - 08.2019
Shift Supervisor
Tim Hortons
10.2017 - 04.2019
Part Time Deli Clerk/Cashier
K&K Foodliner
08.2012 - 06.2018
Paralegal, Legal Assistant/Paralegal -
Reeves College
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