HOPE ODOR

Enthusiastic customer service professional with 15 years of experience working as a liaison between hotel consumers/guests and corporations. Skilled communicator and listener with the ability to remedy conflicts. Posses very good organizational and control skills which allow for effective delivery of outstanding service. Maintain the highest level of integrity; dedicated to providing reliable and friendly service without ever compromising the reputation or competencies of the organization. Highly motivated and outgoing individual with 8 years of management experience. Competent team player who can successfully inspire colleagues.

To work in a highly challenging position, contributing my quota efficiently & immensely and work towards the improvement, development and achievement of organizational goals.

• Grew hotel occupancy rate from 40% to 70% within 12 months of being appointed as Marketing/Front Office Supervisor
• Enlisted Sunview Hotel in the platforms of Wakanow.com, hotel.ng, touchdown travels, jumia and smartsolutions in 2013 to enable democratisation of online booking. This initiative has since increased patronage and occupancy rate
• Introduced packaged tours in 2015 which has since contributed significantly to increased patronage and hotel occupancy of almost 80% in our 67 room hotel