Hope Neill
Windsor,ON
Summary
Dynamic and results-oriented professional with a proven track record at Ciociaro Club, excelling in high-pressure environments and demonstrating exceptional customer service and teamwork. Skilled in POS system operations and conflict resolution, consistently enhancing guest experiences and streamlining service efficiency. Recognized for strong work ethic and ability to engage effectively with customers.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Eatery 101
01.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Banquet Server
Ciociaro Club
04.2024 - Current
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Volunteer Coordinator
Fantastic Fathers Community Group
02.2020 - Current
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.
- Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.
- Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
Retail Sales Associate
Big Time Entertainment
08.2023 - 08.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Assistant Baker
Stiemar Bread Co.
06.2022 - 05.2023
- Improved consistency of baked goods by accurately following established recipes and paying close attention to detail during preparation stages.
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Demonstrated adaptability by quickly learning new techniques and recipes when changes were introduced to the menu or production methods.
Host
Fionn MacCool's
03.2020 - 07.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Ontario College Degree - Culinary Management
St Clair College
Windsor01-2026
High School Diploma -
Walkerville Colligate Institute
Windsor ON06-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Money handling
- Reliability and punctuality
- POS system operations
- Conflict resolution
- Transaction processing
Certification
- Food Handler Certificate
- Smart Serve Certificate
Timeline
Server
Eatery 101
01.2025 - Current
Banquet Server
Ciociaro Club
04.2024 - Current
Retail Sales Associate
Big Time Entertainment
08.2023 - 08.2024
Assistant Baker
Stiemar Bread Co.
06.2022 - 05.2023
Host
Fionn MacCool's
03.2020 - 07.2022
Volunteer Coordinator
Fantastic Fathers Community Group
02.2020 - Current
Ontario College Degree - Culinary Management
St Clair College
High School Diploma -
Walkerville Colligate Institute
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