HOPE MORIN
Rigaud,Québec
Summary
Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Reliable and leader with strong communication, interpersonal and planning abilities.
Overview
27
27
years of professional experience
Work History
Senior Cashier
Épicerie R Cadieux Et Fils INC. Rigaud
04.2006 - 06.2023
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Processed both cash and card purchases and returns.
Boutique Assistant
Les Amis Et Amies De La Culture
01.1997 - 01.2005
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
- Oversaw merchandising strategies to effectively showcase [Type] products with eye-catching displays.
- Empowered customers to make informed decisions by educating on product and service offerings and current industry trends.
- Built boutique's reputation for effectively serving [Type] customers through careful staff management, effective customer relations and smooth service delivery.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Recommended complementary purchases to customers, increasing revenue.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked alone and was entrusted by owner with business in store 40 hrs/week
Salesperson
Cadeaux De Reves
01.1997 - 01.2005
- Boosted repeat business through exceptional customer service, averaging [Number]% revenue increase annually.
- Completed daily tasks accurately and on-time to support shop needs.
- Restructured store layout to effectively promote specials and seasonal savings, elevating store to top district performer.
- Maintained merchandise and attractive displays to optimize customer experience and promote key brands.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Checked incoming orders and organized new stock.
- Greeted customers entering store and offered assistance with requirements.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Helped managers with daily checklists and last-minute requirements.
- Remained calm and composed in tense situations involving angry or upset customers.
Telemarketer
Marusa Marketing
01.1996 - 01.1997
- Cold called to potential customers daily to help with marketing efforts and increase sales.
- Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
- Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
Education
High School Diploma -
Ecole Secondaire Polyvalente Soulanges
St-polycarpeSecretariat
École Secondaire De La Cité-des-Jeunes
Vaudreuil-Dorion, QC1992
Skills
- New Hire Training
- Multi-Tasking Skill
- Punctual
- Stable
- Honest
- Time management strength
- Store opening/closing procedures
Accomplishments
- Trained [number] new hires on sales and service techniques.
- Oversaw junior employees.
- Resolved product issue through consumer testing.
- Achieved satisfactory client results by completing problem solving with accuracy and efficiency.
Timeline
Senior Cashier
Épicerie R Cadieux Et Fils INC. Rigaud
04.2006 - 06.2023
Boutique Assistant
Les Amis Et Amies De La Culture
01.1997 - 01.2005
Salesperson
Cadeaux De Reves
01.1997 - 01.2005
Telemarketer
Marusa Marketing
01.1996 - 01.1997
High School Diploma -
Ecole Secondaire Polyvalente Soulanges
Secretariat
École Secondaire De La Cité-des-Jeunes
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