Hope Marrington
Maple Ridge,BC
Summary
Well-organized and customer-focused professional with a strong passion for problem-solving, eager to launch a career in a new field. Known for being a quick learner, excellent communicator, and team player with a strong customer service mindset. Excited to bring a positive attitude and grow professionally in a dynamic, innovative environment.
Overview
12
12
years of professional experience
Work History
Bartender
Black Sheep Pub
Maple Ridge, British Columbia
07.2021 - Current
- Manage resolution of customer complaints through effective communication.
- Train new bartenders on drink preparation and upselling techniques.
- Manage daily register reconciliation and delivered sales reports to management.
- Skillfully coordinate various activities amidst high-pressure atmosphere.
- Demonstrate composure and professionalism during peak times, fostering exceptional customer service for guests.
Shift Manager
Red Robin Gourmet Burgers
Kelowna, British Columbia
05.2015 - 06.2021
- Ensured conformity with company standards and compliance mandates for operational practices and cleanliness throughout all areas.
- Assessed employee performance regularly through observation and feedback sessions.
- Maintained accurate records of daily transactions including cash register receipts, liquor inventories and sales reports.
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
Assistant Store Manager
Le Chateau
Surrey, British Columbia
07.2013 - 05.2015
- Supervised cash intake and deposit documentation, improving accuracy and decreasing discrepancies.
- Facilitated planning schedules and delegating assignments to meet coverage and service demands.
- Trained sales associates in product specifications, sales incentives, and advanced selling techniques
- Demonstrated poise and professionalism amidst challenging situations and adeptly resolved conflicts.
- Monitored employee attendance records, timekeeping, and payroll information.
Education
Nursing Unit Assistant -
Okanagan College
Kelowna, BC06-2021
Make-up & Special Effects -
John Casablanca Institute
Vancouver, BC06-2013
High School Diploma -
Westview Secondary
Maple Ridge, BC06-2012
Skills
- Time management
- Communication skills
- Strong multitasking
- Staff management
- Service-oriented mindset
- Highly reliable
References
References available upon request.
Timeline
Bartender
Black Sheep Pub
07.2021 - Current
Shift Manager
Red Robin Gourmet Burgers
05.2015 - 06.2021
Assistant Store Manager
Le Chateau
07.2013 - 05.2015
Nursing Unit Assistant -
Okanagan College
Make-up & Special Effects -
John Casablanca Institute
High School Diploma -
Westview Secondary
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