Hope Kim
North York
Summary
Hope is a young professional that is looking to apply and hone his skills and experience in the customer service sector to deliver exceptional customer service, maximize performance metrics, and committing to continuous process improvement. Hope has experience working in various industries including retail, customer service, and for a non-profit organization.
Overview
6
6
years of professional experience
Work History
Bubble Tea Barista
The Alley
09.2022 - 01.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Adapted quickly to high-volume periods by efficiently managing tasks with minimal supervision.
Fine Foods Worker
Lively Life Fine Foods at St. Lawrence Market
12.2020 - 05.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Community Service Provider
Fenelon Falls Community Service at Kawartha Lakes
09.2016 - 03.2020
- Assisted community programs, including churches and Salvation Army, with fundraising efforts and kitchen duties.
- Fostered welcoming environment for new community members through personalized attention.
- Collaborated with community partners to resolve inquiries and concerns efficiently.
Education
Advanced Diploma - Computer Programming And Analysis
Seneca College of Applied Arts And Technology
North York, NoneHigh School Diploma -
I.E Weldon Secondary School
Lindsay, ON06-2019
Skills
- Time management
- Inventory management
- Exceptional customer service
- Attention to detail
- Proficient in; MS Word, Powerpoint, Outlook, Excel
Languages
English
French
Timeline
Bubble Tea Barista
The Alley
09.2022 - 01.2023
Fine Foods Worker
Lively Life Fine Foods at St. Lawrence Market
12.2020 - 05.2022
Community Service Provider
Fenelon Falls Community Service at Kawartha Lakes
09.2016 - 03.2020
Advanced Diploma - Computer Programming And Analysis
Seneca College of Applied Arts And Technology
High School Diploma -
I.E Weldon Secondary School
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