Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Hope Hutchinson

Los Angeles

Summary

Dynamic professional with extensive experience in customer service and office administration. Proven ability to enhance client engagement and optimize workflows through effective communication and legal research skills. Possess specialized skills in legal research, document drafting, and proficiency in MS Office, which contribute to effective support in legal proceedings. Excel in communication, organization, and time management, ensuring seamless operations within legal teams.

Overview

7
7
years of professional experience

Work History

Barista

Starbucks
Lancaster
02.2022 - Current
  • Handle $2,000 to $10,000 per shift, ensuring transaction accuracy and customer satisfaction.
  • Memorize 50+ menu items, enhancing order efficiency and customer service.
  • Boost revenue through innovative upselling, increasing transaction value.
  • Improve team collaboration during peak hours, enhancing customer experiences.
  • Analyze customer data to optimize inventory and suggest new products.
  • Collaborated with management to plan special events or promotions.
  • Coordinated with other departments to ensure smooth workflow between shifts.
  • Resolved customer complaints in a timely manner.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Maintained accurate records of daily transactions and deposits.
  • Reinforced rules to promote superior employee performance.
  • Enforced company policies, answered coworkers' questions and trained new personnel.

Virtual Assistant

Remote
Palmdale
02.2020 - 05.2024
  • Manage schedules and emails, enhancing efficiency and client satisfaction.
  • Coordinate appointments, improve organizational workflow, and enhance client engagement.
  • Handle client inquiries, fostering strong relationships, and communication.
  • Perform accurate data entry, ensuring precision in legal and administrative tasks.
  • Utilize Microsoft Office, and adapt to new software, supporting seamless operations.
  • Implemented innovative communication strategies, fostering stronger client relationships, and contributing to increased client retention rates.
  • Updated website content with new products or services offered by the company.
  • Monitored social media accounts for comments or messages requiring attention.
  • Generated weekly progress reports detailing tasks completed during the week.

Appointment Setter

Lifetime Solutions
Antelope Valley
07.2022 - 09.2022
  • Coordinated appointments, minimizing scheduling issues, and enhancing customer satisfaction.
  • Introduced follow-up techniques, boosting conversion rates, and customer loyalty.
  • Assessed call trends, refining scheduling for better time use, and increased bookings.
  • Worked closely with the sales team to align appointment-setting strategies, ensuring a seamless customer journey from initial contact to service delivery.
  • Maintained meticulous records of customer interactions and preferences, enabling personalized service, and fostering long-term client relationships.
  • Followed up with customers after scheduled appointments were completed.
  • Maintained a positive attitude while dealing with difficult situations involving customers.
  • Responded to emails, telephone calls, and face-to-face inquiries from customers regarding appointment settings.

Retail Associate

Six Flags Magic Mountain
Valencia
04.2021 - 12.2021
  • Handled transactions with accuracy, enhancing reliability in fast-paced retail settings.
  • Anticipated customer needs, improving service quality, and satisfaction.
  • Refined cash handling skills, ensuring procedural accuracy, and trust.
  • Facilitated exchanges and returns, strengthening problem-solving abilities.
  • I built interpersonal skills, which are valuable for client interactions in legal roles.
  • Partnered with team members to streamline queue management during peak hours, significantly reducing wait times, and improving overall visitor satisfaction.
  • Greeted customers and provided excellent customer service.

Retail Associate

Rite Aid
Palmdale
03.2018 - 06.2019
  • Managed daily cash transactions and inventory tracking while providing exceptional customer service, resolving customer concerns, and maintaining store standards.
  • Processed sales transactions accurately, reconciled daily registers, and organized merchandise displays to optimize store layout, and enhance customer experience.
  • Worked effectively with diverse team members to ensure smooth store operations, handle peak shopping periods, and maintain product availability.
  • Greeted customers and provided excellent customer service.

Education

High School Diploma -

William J. Pete Knight High School
Palmdale, CA
06-2019

Associate of Science - Administration of Justice

Antelope Valley College
Lancaster, CA
05.2024

Bachelor of Science - Criminal Justice

California State University of Long Beach
Long Beach
05.2026

Skills

  • Legal research
  • Document drafting
  • Legal terminology
  • Data entry
  • Communication
  • Time management
  • Problem solving
  • Critical thinking
  • Customer service
  • Client communication
  • Proficient in MS office
  • Office administration

Affiliations

  • Member in Phi Alpha Delta
  • Member in Criminal Justice Student Association
  • Member in Law Society

Timeline

Appointment Setter

Lifetime Solutions
07.2022 - 09.2022

Barista

Starbucks
02.2022 - Current

Retail Associate

Six Flags Magic Mountain
04.2021 - 12.2021

Virtual Assistant

Remote
02.2020 - 05.2024

Retail Associate

Rite Aid
03.2018 - 06.2019

High School Diploma -

William J. Pete Knight High School

Associate of Science - Administration of Justice

Antelope Valley College

Bachelor of Science - Criminal Justice

California State University of Long Beach

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Hope Hutchinson