Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Hope Hodder

St. Catharines,ON

Summary

Dynamic professional with a strong background in customer service and safety protocols. Proven ability to manage inventory effectively while fostering positive team collaboration. Recognized for exceptional multitasking skills and delivering outstanding patron experiences, ensuring smooth operations in fast-paced environments. A committed student eager to leverage exceptional communication and interpersonal skills professionally. Possesses experience in data entry and money handling. Capable of quickly learning product details and fostering strong customer relationships. I am also certified in WHMIS and AODA.

Overview

4
4
years of professional experience

Work History

Theatre Usher/Server/Bartender

Shaw Festival Theatre
Niagara-on-the-Lake, ON
07.2024 - Current
  • Directed guests to the correct location by documenting ticket seats and answering questions about facility amenities.
  • Maintained positive working relationships with fellow staff and management.
  • Conducted regular patrols throughout the performance to ensure the safety and security of patrons.
  • Stocked concession stand shelves with food items before the opening of each show.
  • Worked closely with box office staff to facilitate smooth transitions between shows.
  • Recognized security risks to properly handle situations.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Checked assigned sections for cleanliness and assisted in keeping thevenue clean during, between, and after shows.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Organized bar supplies in the stock room to support timely and efficient retrieval and replenishment.
  • Displayed and retained extensive knowledge of liquors, wines, and entrees.
  • Adhered to Ontario regulations regarding serving alcohol responsibly.
  • Managed accurate bar tabs and processed cash and credit card transactions.
  • Recommended food and drinks to patrons based on preference, pairings, and special promotions.
  • Greeted customers and provided excellent customer service.

Team Member/Baker

Tim Hortons
Welland, ON
10.2022 - 04.2024
  • Assisted customers with product selection and the ordering process.
  • Rotated through a series of different stations based on team needs.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Prepared beverages and food.
  • Followed health and safety protocols

Teaching Assistant (Co-op)

Glynn A Green Elementary
Fonthill, ON
02.2022 - 06.2022
  • Provided clerical support to teachers, including photocopying, filing, and organizing instructional resources.
  • Learned how to work professionally within a public school environment.
  • Facilitated small group instruction sessions on various topics.
  • Provided one-on-one support for students.

Team Member/Key Holder Supervisor

Pita Pit
Fonthill, ON
07.2021 - 06.2022
  • Maintained positive working relationships with fellow staff and management.
  • Collaborated with team members to achieve daily goals.
  • Assisted customers with product selection and the ordering process.
  • Monitored expiration dates on food items for freshness assurance.
  • Operated cash registers to process payments from customers.
  • Resolved customer issues promptly and professionally.

Education

Registered Early Childhood Educator - Early Childhood Education

Niagara College
Welland, ON
09-2024

Smart Serve
Online
07-2024

Standard 1st Aid/CPR-C/AED -

St. John Ambulance
Niagara Falls, ON
10-2024

High School Diploma -

E.L. Crossley
Fonthill, ON
06-2022

Skills

  • Customer service
  • Safety protocols
  • Inventory management
  • Cash handling
  • Ticketing systems
  • Time management
  • Team collaboration
  • Bar operations
  • Food handling
  • Positive communication
  • Multitasking capacity
  • Continuing education
  • Adaptability and flexibility
  • Collaborative learning

References

References available upon request.

Timeline

Theatre Usher/Server/Bartender

Shaw Festival Theatre
07.2024 - Current

Team Member/Baker

Tim Hortons
10.2022 - 04.2024

Teaching Assistant (Co-op)

Glynn A Green Elementary
02.2022 - 06.2022

Team Member/Key Holder Supervisor

Pita Pit
07.2021 - 06.2022

Registered Early Childhood Educator - Early Childhood Education

Niagara College

Smart Serve

Standard 1st Aid/CPR-C/AED -

St. John Ambulance

High School Diploma -

E.L. Crossley

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Hope Hodder